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Hanna's avatar
Hanna
New Contributor
28 days ago

Unable to Link Personal Account to Family Plan

Seems similar to this issue: Unable to Link Personal Account Issue: When going through the process to link a family account to my business account, I am presented with a "We're unable to link your...
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Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
28 days ago

Hi Hanna​,

Thank you for the detailed post! Since I don't have access to your account information here on the Community, I recommend sending an email to support@1Password.com so that our Support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

In your email, could you also include the following?

  • Your username: Hanna
  • A link to this thread: https://www.1password.community/discussions/1password-work/unable-to-link-personal-account-to-family-plan/167066