“Add your first items” has shown up and won’t go away
I’ve been using 1P for years and have lots of things in the vault. Today, on Windows, I’ve got a message above my items saying “Add your first items” and there doesn’t appear to be a way to get rid of it. How do I fix this?
I tried adding a new item, but it still persists.
1Password Version: 8.10.33 Extension Version: Not Provided OS Version: Windows 11 23H2 Browser: Not Provided
I'm sorry you are running into difficulty. Can you provide me with some more details on your set up? Which version of the 1Password app are you using and which OS version?
This will help us to determine if it could also be linked to the above issue, thanks!
Thanks for reporting this issue to us and for providing these steps to reproduce the issue.
This is a known issue that our developers are currently working on. I've added this post link to the list of affected users. We do apologize for any inconvenience caused in the meantime.
The current workaround we recommend for this issue is to press the Tab key twice to bring the 1Password window back into focus.
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your first items” has shown up and won’t go away","id":"message:133323","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:133323","revisionNum":1,"repliesCount":25,"author":{"__ref":"User:user:7279"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:133323"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:133323"},"body":"
I’ve been using 1P for years and have lots of things in the vault. Today, on Windows, I’ve got a message above my items saying “Add your first items” and there doesn’t appear to be a way to get rid of it. How do I fix this?
\n\n
I tried adding a new item, but it still persists.
\n\n\n\n
1Password Version: 8.10.33 \nExtension Version: Not Provided \nOS Version: Windows 11 23H2 \nBrowser: Not Provided
","body@stringLength":"468","rawBody":"
I’ve been using 1P for years and have lots of things in the vault. Today, on Windows, I’ve got a message above my items saying “Add your first items” and there doesn’t appear to be a way to get rid of it. How do I fix this?
\n\n
I tried adding a new item, but it still persists.
\n\n\n\n
1Password Version: 8.10.33 \nExtension Version: Not Provided \nOS Version: Windows 11 23H2 \nBrowser: Not Provided
\n","kudosSumWeight":0,"postTime":"2024-05-30T12:13:39.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:133323_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":275},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...f it. How do I fix this? \n\n I tried adding a new item, but it still persists. \n\n \n\n 1Password Version: 8.10.33 \nExtension Version: Not Provided \nOS Version: Windows 11 23H2 \nBrowser: Not 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“Add your first items” has shown up and won’t go away","moderationData":{"__ref":"ModerationData:moderation_data:156146"},"body":"
FWIW I'm seeing the same \"Add your first items\" panel in the macOS app (v8.10.50 on macOS 15.4.1 on MBP M2 Max), however on other machines signed into the same account it isn't there.
What are the actual criteria the app uses when decided whether or not to show this panel? Is it based on how many items were created on that specific machine? This particular machine isn't used to enter new items, only to access existing items. I've been using 1P for years, I don't need to be encouraged to use it.
If it's based on how many items have been created on the current machine, maybe it should be based on how many items are in the vaults accessible through the machine ... or maybe add something in the preferences which turns off all the new-user introductory stuff entirely.
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Thank you for reaching out. It sounds like you're using an older version of the 1Password desktop app from October 2024, can you update to the current version (8.10.76): How to keep 1Password up to date
\n
Let me know if you still see the same message after updating and restarting the app.
\n
-Dave
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I'm sorry for the frustration. Thank you for the feedback, I've shared it with the team. 🙂
\n\n
-Dave
\n\n
ref: PB-44271310
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I still see this annoying banner on my wife's computer, she only uses a family shared vault with over 1,000 items. Nothing in personal vault, which I really wish we could delete, it is very confusing for a novice user.
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I have just noticed this spurious banner message has disappeared. Looks like it was addressed in release 8.10.44 last month.
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Thank you for the feedback. This is something that the team is discussing internally and I've made sure to voice everyone's comments and suggestions.
\n\n
\n
Another UI item which would be helpful when managing a set of family vaults would be to allow to customize which columns are displayed in the item list when viewing All items or Search results - in particular, I would like to be able to see and sort for which Vault the item is in.
\n
\n\n
There are a few different ways to limit a search to a particular vault (or group of vaults). The quickest is to use a collection, for example I have a collection called \"Shared with family\" which contains all my shared vaults with different family members: Use collections to create custom groups of vaults
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I have a set up almost identical to trkylla a shared vault each for my son and daughters which I supervise centrally and I am discouraging the use of the Private Vault until they each turn 18.
\n\n
I added some dummy items to my daughter's private vault and after 7 items the banner disappeared. I thought great, then proceeded to delete the dummy items and much to my chagrin the banner reappeared... poor UI design.
\n\n
I will echo what has already been said multiple times on this thread. Onboarding banners like this should ALWAYS be dismissible by the end user. PERIOD
\n\n
Another UI item which would be helpful when managing a set of family vaults would be to allow to customize which columns are displayed in the item list when viewing All items or Search results - in particular, I would like to be able to see and sort for which Vault the item is in.
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Hi trkylla and hegguardo, thanks so much for the suggestions and details you've both provided about your use cases here!
\n\n
Use cases like these definitely need to be taken into account, as well as making these types of hints dismissible in future. I've filed your feedback with our Product team in the form of a feature request, to see if this is something we can improve on moving forward.
\n\n
If you have any further feedback or questions, let us know 😄
\n\n
ref: PB-40923935 \nref: PB-40924045
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1P_David this user has a guest account therefore no access to non-shared vaults.
\n\n
My use case is very similar to trkylla (above), that being a PC set up as a separate family/guest account which requires access to only one (shared) vault.
\n\n
I will echo trkylla and raster sentiments, this is clearly over-engineered UI design. Onboarding messages such as this should be easily dismissed.
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My immediate thought when encountering this was, \"why isn't there an 'x' in the upper right corner that I can click on to dismiss this?\"
\n\n
As with others on this thread, I'm not interested in this \"help\" as I've used 1Password on the Mac for many, many years. Similarly to raster, I have my PC set up as a separate family member account with access only to a smaller vault. And by smaller I mean that it has 120 items in it. It is a shared vault because I manage all family vaults centrally from my master account on the Mac. So, personally, I'm not particularly interested in having a private vault for this account as it then becomes invisible and unmanageable from the master account.
\n\n
I'm on the latest beta ('check for updates' states I'm up to date), 8.10.38 and I still get the prompt to import items.
\n\n
To me, showing this when we already have so many items could be considered a bug, maybe you didn't consider the use-case of having everything in a shared vault - to me, my use-case makes sense to me. However, not having an 'x' to immediately and permanently dismiss it is just poor UI design, IMNSHO. I shouldn't have to search through the settings to see if there's an option to dismiss this. I shouldn't have to google for a solution (and stumble) on this thread.
\n\n
I'm a long-time user of 1Password and I like both the product and what's visible externally as a company. This is only the second time that I recall being disappointed - the first time, you can likely guess, has to do with centralized, cloud-based Vault storage, but let's not go down that particular rabbit hole here.
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1Password Team
