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Disappointing Support Model for a Critical Account Access Issue
I wanted to share my recent experience with 1Password support because, honestly, it has been very disappointing. I had an issue resetting my password after receiving the 1Password recovery code. I tried pretty much everything I could find on the support site, but nothing worked. After that, I started a chat with the online bot, and the response I essentially received was: if nothing works, delete the account and create a new one. That is a very poor support experience, especially for a password management service where account access is critical. I understand security is important, and I fully expect there to be proper verification steps, but simply pointing someone toward deleting the account and starting over feels like a very weak solution. I then submitted a support ticket on Thursday, May 14, at 9:08 PM. As of now, I have not received even a basic acknowledgment that someone is looking into the issue — no email, no call, nothing. What makes this more frustrating is that when it comes time for payment, the process is immediate and very efficient. But when a customer actually needs help accessing the service, the support model feels slow, impersonal, and not very reassuring. I have liked 1Password, but this experience has made me seriously question whether I should start looking at other password management apps. When a service is responsible for something as important as passwords and account access, support needs to be much better than this. Very disappointed.
"1password quit unexpectedly" at every startup
Hi, Everytime I switch on my PC an error window is popping up with this message "1password quit unexpectedly". Everything works fine, and 1password is working as expected. How could I get rid of this annoying popup? My version is 1Password for Windows 8.11.20 (81120039), running on Win11 25H2 Thanks
Chrome extension login
I find it would be helpful if after signing in with a chrome/brave browser extension, it the cursor would migrate to the search bar (Search in 1Password) at the very top of the extension. Frequently after signing on, I am looking for a site/login for something other than the page I'm currently on. Thanks in advance,Feature Feedback: UI Overlap Issue & More Flexible Secret Sharing Controls
Dear 1Password Team, I would like to share several feedback points regarding usability and flexibility within the 1Password Windows desktop application and its secret sharing feature. First, I noticed a UI issue in the Windows desktop app where the "New Item" button appears overlapped by the window’s minimize control. This creates a confusing visual layout and may affect usability, particularly when navigating quickly. It would be helpful if this overlap could be reviewed and adjusted to ensure consistent spacing and clarity across window sizes or display scaling settings. Second, regarding the secret sharing feature, I would appreciate more flexibility in configuring expiration and viewing limitations: * Custom link expiration duration Currently, the available options for "Link expires after" are limited to fixed presets (1 hour, 1 day, 7 days, 14 days, 30 days). In practical scenarios, more granular control would be very useful — for example: - 30 minutes - 90 minutes - 21 days - any custom duration defined by the user While this may seem like a small enhancement, it would significantly improve usability in real-world workflows where precise timing matters. * Custom number of allowed views At present, the viewing limitation only allows either: - unlimited views - or exactly 1 view It would be very helpful if users could specify custom limits (e.g., 2 views, 3 views, 5 views, etc.), especially when sharing secrets with small teams or temporary collaborators. * Selective field sharing Another improvement that would greatly enhance security flexibility is the ability to choose which fields within an item are shared. For example, in my case, I may want to share GitLab credentials (username and password) but exclude attached files such as recovery codes. Currently, sharing an item also shares all attachments, which may expose sensitive backup data unintentionally. Overall, these enhancements would improve both usability and security control, especially for users who rely on 1Password for professional workflows and credential sharing. Thank you for continuously improving the product, and I hope these suggestions are helpful for future updates. Best regards,
Are you sure you want to share this item?
I get this message when sharing a specific item: Are you sure you want to share this item? This item looks like it contains part of your 1password account details. Sharing it with someone would let them access your account. I do not understand this message, as this is just an item with some basic data and a file attachment. 1Password Version: 8.10.18 Extension Version: Not Provided OS Version: Windows 11 Browser: Not Provided
I saw an article saying that the Microsoft Edge browser stores passwords in plaintext in RAM
PC MAG article(Link) According to the article linked above, passwords saved in the Microsoft Edge browser are stored in plaintext in RAM while the session is active. I am currently using the 1Password browser extension as the password manager in Edge, and I’m wondering how the content of the article affects this setup. Even though 1Password is an Edge browser extension, does it operate in a different way?
Incorrect list of cards on bank portal
Hello, My bank (CIBC) has updated their portal. SInce then, the list of numbers (card numbers) proposed by 1Password is the list of credit cards I own, not the list of bank cards. I have updated URLs in my bank card entries to reflect the new navigation at the bank: no change. If I enter my bank card manually, 1password offers to store a new credit card entry... What am I missing ? MartinTrouble getting started
We purchased a family account, and I have had multiple issues getting things up and running. Issues that seem to be causing problems- We use both Mac and Windows devices. -Wife and I use a shared email and our own emails. -Seems like we get passwords set, but then try to access the sites and can't. It seems like sites with more in-depth (high security) don't work well with 1Password. This problem, in particular, is troublesome as it does not allow us to access important sites like Capital One. I have watched some YouTube videos, but none seem to be helpful. Any suggestions for help, specifically video help? Thank you, 1Frustrated customer
