Forum Discussion

instanttim's avatar
instanttim
Occasional Contributor
4 years ago

“That didn’t work” before I even enter the password.

Throughout the beta period and now into the public release, I’ve noticed that when my vaults are locked and I click the locked 1password icon (menu bar item, safari toolbar, or safari text fields) it...
macos
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi instanttim, sure - diagnostic information would be most welcome. In case it's helpful, you can find this under 1Password > Preferences > Advanced > Send Diagnostics. We'll be happy to look into this to better understand what's causing it.

Attach those diagnostics to an email, and send it to us at support@1Password.com, with a link to this thread, and we'll get started!

(and thank you)