Forum Discussion

lkbell's avatar
lkbell
New Contributor
2 years ago

1 password app not responding when trying to open on samsung tab s8

When trying to open 1PW from the app icon, the login screen appears w/ scan your fingerprint, a white screen appears, changes to black then displays msg "1Password isn't responding" w/ option to clo...
android
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
12 months ago

Hello lkbell! 👋

I'm sorry that 1Password didn't open on your device. Our development team has fixed some issues that led the 1Password app to crash and we're testing those fixes in the latest beta version. In the meantime, you should be able to workaround the issue by reinstalling the 1Password app:

  1. Make sure that you have a copy of your Emergency Kit and that you're signed into your 1Password account on another device.
  2. Reset 1Password for Android: How to reset the 1Password app on a specific device

Let me know if that doesn't work. 🙂

-Dave

ref: dev/core/core#31925