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Forum Discussion
LosInvalidos
4 years agoOccasional Contributor
1P 7.9.4 crashing on iOS 12 and 13
Persisting after restart. Crashes in 100% of attempts to open app.
Crash log (1 year): https://bin.disroot.org/?99620356bbf433fb#ECokevoMoS6TbcUdij9S2todUYwvqdsVrGtVhpA2hJSW
I know this is an old iOS, but this iPad model sadly is stuck on that OS. It is still a good device I would love to continue using and not artificially make it obsolete. So would apreciate it very much, if this could be looked at. Thanks for making 1P.
1Password Version: 7.9.4
Extension Version: N/A
OS Version: iOS 12.5.5
22 Replies
- LosInvalidosOccasional Contributor
Confirming the fix. Can you share what went wrong and how this got addressed?
- GreyM1P
1Password Team
Hi everyone, thanks very much for your patience. Our development team have found the root cause of the problem leading to the crash for 1Password on older versions of iOS, and they have published a fix today. You will soon see an update available for 1Password through the App Store, updating it to version 7.9.5.
☞ How to keep 1Password up to date
Once you've updated 1Password to version 7.9.5, it will work normally again. We're very sorry for the inconvenience that this problem has caused you, and again, thank you for being patient with us while we've worked on a solution.
– Will
- Former Member
Same Problem here. Crashes on every start and is impossible to use on iPhone 6 (stuck on iOS 12.5.5).
I need this tool every day. Please fix this quickly and update. Many thanks in advance. - Former Member
I also had problems back in October 2021. And today I am unable to access this much used app on my iphone.
Can someone in support please give us an ETA on the fix of this problem. - Former Member
Same problem this morning on original Air. 12.5.5, After update, crashes in 100% of attempts to open app. Please fix this quickly and update.
Thanks - Former Member
1P 7.9.4 crashing on iPhone11 running iOS 13.3.1.
This is exactly the same problem that happened back in October 2021 and was later fixed by issuing a subsequent update within a day or two of that release.
Please can you fix and issue another update as now I can't access any of my data.
Thanks.
1Password Version: 7.9.4
Extension Version: Not Provided
OS Version: iPhone 11, iOS 13.3.1
Referrer: forum-search:https://1password.community/search?Search=7.9.4%20not%20working - Former Member
Wednesday 09-Feb-2022:
1P 7.9.4 crashing on iPhone11, running iOS 13.3.1
Updated this morning and now 1P won't run.
Similar issue to what happened back in October 2021.
Please can issue update/fix ASAP as I now can't access my data.Thanks.
- Former Member
Wednesday 09-Feb-2022:
1P 7.9.4 crashing on iPhone11 running iOS 13.3.1.
This is exactly the same problem that happened back in October 2021 after an update was issued and was later fixed by issuing a subsequent update within a day or two of that release.
Please can you fix and issue another update as now I can't access any of my data.
Thanks. - Former Member
same on original Air. 12.5.5 is the max upgrade. That’s three times in a short space of time now. As I asked last time, please don’t only do the immediate fix but put processes in place that keep this from happening with each new release. Not all of us can afford constant hardware updates. Must that really mean we have to forgo online security?
- Jack_P_1P
1Password Team
Hey @Gangbuster:
I'm sorry you're running into this as well. We're actively investigating, and I've added you as affected to our issue.
Jack