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Mancubus's avatar
Mancubus
New Contributor
4 years ago

1P 8.4.1 doesn't unlock with Windows Hello

Windows Hello is set up to use face unlock on my laptop, HP Elitebook 850 G6 with Windows 10 21H1, and though Windows itself unlocks successfully, 1Password says 'That didn't work. Check your passwor...
windows
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi Mancubus, sorry to learn that you're encountering this issue with Windows Hello and 1Password. I'll be happy to look into this further for you.

Since checking out problems with Windows Hello necessarily involves discussing specific aspects of your security setup, could you send us a quick email at support+windows@1Password.com, and include a link to this thread? You've already given us a great basis to get started here, and we'll be happy to discuss this further and investigate further in private.

Hope to hear from you! 😃