Forum Discussion

cr3474's avatar
cr3474
New Contributor
2 years ago

1P ALWAYS wants me to enter master password to enable Windows Hello

Did this ever get resolved? https://1password.community/discussion/145616/windows-hello-authentication-never-works-always-requires-me-the-password I'm having the same issue. On both my laptop & ...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello cr3474! đź‘‹

I'm sorry that you're being prompted for your account password more often than expected. Even if you set "Confirm my account password" to "30 Days", you might still be asked for your account password in certain cases such as:

  • If your face or fingerprint isn’t recognized, or there was an error on your companion device.
  • If you’re trying to change your account password.
  • If you’ve restarted 1Password, including after updating 1Password or restarting your PC, when the Trusted Platform Module isn’t turned on.

Can you tell me if you might have run into one of these cases? If you haven't then can you post a screenshot of what you see on your screen?

-Dave