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ariod's avatar
ariod
New Contributor
4 months ago

1P Chrome Extension started asking me password

Hello, in the last few days, the 1P Chrome Extension has started asking me to enter my password everytime my Mac wakes up from sleep. Normally it would ask me to sign in with my Touch ID, but not an...
browser extension
ariod's avatar
ariod
New Contributor
3 months ago

Hi Dave, thanks for getting back to me.

Unfortunatel, this did not help. I went to lock my laptop, unlocked, clicked the 1P icon and there's a long loading before asking me the to enter the password. Before, it was opened instantly, and it did not ask me for the password just to authenticate via fingerprint.

Video: https://share.cleanshot.com/Q83Z1193

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

ariod​ 

I'm sorry that the steps didn't help. So that the team and I can look into this further, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1p-chrome-extension-started-asking-me-password/157767
  • Your forum username: ariod


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave