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ingcarl's avatar
ingcarl
New Contributor
2 years ago

1P crashes on Samsung Galaxy S20 FE 5G

1P does not open after login. Looks like a loop or something because android mark it as high consuming of resources. (CPU?)
I'm running latest version available at Play Store.

/Ingemar

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

android

4 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    ingcarl,

    On behalf of Tommy, you're very welcome!

    Let us know if there's anything else we can help you with.

    -Evon

  • ingcarl's avatar
    ingcarl
    New Contributor
    2 years ago

    I'll go for the reinstall first.
    Thanks for the tip.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    ingcarl

    I'm thinking 1Password 8 as you mentioned latest version. Please consider filling in the device details below your post as that helps us a lot here in the community. I'd recommend emailing the technical team and see if they have any ideas. My inclination would be to reinstall but I'd rather try to preserve the logs if they would be beneficial to the team.

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. ingcarl
    A link to this topic. https://1password.community/discussion/146583/1p-crashes-on-samsung-galaxy-s20-fe-5g#latest

    This will help us connect the dots as they say.