Forum Discussion

iphoneuser's avatar
iphoneuser
Occasional Contributor
2 years ago

1P extension in Firefox not opening

I followed the instructions for installing the 1P extension into Firefox and adding it to the toolbar. However, clicking on the toolbar button brings up a dialog to "open 1P". Clicking on that does n...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey iphoneuser,

I understand, just so you know 1Password 7 is no longer supported so we recommend upgrading at your earliest convenience. That being said can you give the below steps a try to see if we can get things back on track in Firefox:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
  2. Quit Firefox by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Firefox and test if it is working properly.

Let us know how you get on.