1P keeps coming to the foreground and interrupting work

@verdurin

Great! We'll be here if you need anything. :)

That appears to have worked for me, thanks.

@verdurin

If you don't mind I'd like to ask you to try a set of instructions. If they don't help please email us a diagnostics report. Be sure to use the email address tied to the account in question.

--

1. Turn off - 1Password > Preferences > Browser: Connect with 1Password in the browser
2. Right-click on the browser toolbar icon and disable. Integrate with 1Password app. It's within the General tab.
3. Quit the browser completely! A full quit, not a close or minimize to the dock.
4. Quit 1Password. While looking at the main window (locked or unlocked)
   • Press Command and Q 1Password should lock and close.
5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock. 1Password should open locked. Unlock the app.
6. Turn On - 1Password > Preferences > Browser: Connect with 1Password in the browser
7. Open your browser.
8. Right-click on the browser toolbar icon and enable. Integrate with 1Password app.

--

If needed and the above it not fruitful create a diagnostics report from your device:

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: verdurin

• A link to this thread: https://1password.community/discussion/comment/672627/#Comment_672627

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I'm seeing the same symptoms, also running version 8.9.13, on macOS 12.6.2.

ondrejfuhrer

A reply is on the way for your submission.

ref: QZP-39681-976

Hello 1P_Dave

Here it is: [#QZP-39681-976]

The report will be in zip format. Please send the entire file.

Btw: Since 1Password 8 it's not in zip format any more, you probably should update your response template 🙂

ondrejfuhrer

I'm sorry that you're affected by the same issue. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/671933/#Comment_671933
• Your forum username: ondrejfuhrer
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Any update on this?

I have the same issue that Kentzo reported. Currently on 8.9.13.

Kentzo

I was able to locate your report. We will get back to you as soon as possible.

ref: MEZ-83293-971

[#MEZ-83293-971]