Forum Discussion

Andrew42's avatar
Andrew42
Super Contributor
3 years ago

1P not filling the boxes

If this is not the right forum for this, please move it. For the last week or so I have frequent occurrences of 1P not filling the user name and/or password. It opens the log in page then stops. H...
browser extension
Former Member's avatar
Former Member
3 years ago

Hey Andrew42, sorry to hear about the filling issues. To better understand what's happening, and to provide the best advice in moving forward, I'd like to ask a few questions:

  • What browser are you using and what version is it?
  • What version of the 1Password extension is installed?
  • Are you filling by clicking on "open and fill" from the 1Password app?
  • If not, what specific steps are you taking?
  • Do you see the 1Password icon in your browser's toolbar?
  • If so, what happens when you click on it?

I look forward to hearing from you about this.