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harbor's avatar
harbor
New Contributor
2 months ago

Need Human Support for Redeeming My 1Password Subscription

I bought a 1Password Individual 3-year subscription from SourceNext, and I want to redeem it on my existing account.

However, every time I contact support, I only receive automated replies and no actual human assistance. This is extremely frustrating.

I am not asking for anything complicated — I simply need help applying the subscription I already paid for to my existing account.

Please stop sending automated responses and have a real support agent handle this issue as soon as possible.

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello harbor​! 👋

    Thanks for your patience, and apologies for the delayed response on your support request. Since our support team works from oldest-to-newest, submitting multiple tickets doesn’t speed up the process and can actually slow things down, as it adds extra work for the team.

    I’ve flagged your ticket internally, and a colleague will get in touch with you as soon as possible. Since there’s already an open support ticket, I’ll go ahead and close this community thread.

    -Dave