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Andrew42's avatar
Andrew42
Super Contributor
3 years ago

1P not filling the boxes

If this is not the right forum for this, please move it. For the last week or so I have frequent occurrences of 1P not filling the user name and/or password. It opens the log in page then stops. H...
browser extension
Andrew42's avatar
Andrew42
Super Contributor
3 years ago

https://www.loom.com/share/bb4f839009b442c09bdaf2a3a36a7ea8?sid=61497e77-a312-4b4f-8f42-c50c4b8d03ac

Here is the link to the video I made. It shows me logging into the Windows Desktop app, Going to my Internet Start Page where you will see the browser app is not unlocked.

Once I've waited a while I click the browser icon. What happens then is not normal, for me, usually when I click the icon it tries to open 1P and just goes on on on without anything happening.

Normally, I drop out of the browser trying to open, go back to the desktop app, return to the internet and the icon registers open,

While the browser icon is not unlocked I cannot access any site even via the desktop app.

I hope this helps.