Level up your business security with free, on-demand training and certification. Explore 1Password Academy today →
Forum Discussion
login fill issue - save!!!
login issue - after filling the password from 1password it's asking to save the same. Why? What's happening here?
I logged in for a site. I filled through 1password. After the login it asked me to save the login, why? I have not saved but it should not ask me. This is happening for multiple sites. I'm sure you'll say the site structure has changed but then such things should get updated automatically or there should be an option to check if the login already exists and I can confirm it to be the same.
12 Replies
I have this behaviour occasionally too & when using Universal AutoFill. The extension prompts to save new or update existing info.
I saved the 'updated' information from the popup and noticed that the browser extension had saved the password truncated after 30 characters. It was a simple rollback in the app to return to the correct saved password though.
1P_Dave​ Does the browser ext have any character limitations?
vishalsheth​ , do you use a particularly long password on the sites where you observe this issue? When prompted, you could save a new entry and compare differences to see if you have any truncated fields.
Using:
1P v8 desktop + browser extension (latest)
Safari (latest)
macOS Tahoe (latest)It is nothing to do with the length of the password
I don't recall the last time this occurred in Safari itself, but I have a Safari Web App for Proton mail saved to my dock. The Save/Update prompt triggers every time I log into the Web App using autofill, if saved, the updated password is truncated to 30 characters. I just tried to login to https://mail.proton.me in Safari itself and the prompt didn't trigger, so it appears to be an issue in the web-app only for this site.
For some websites the popup triggers in Safari itself though, I can't remember the sites where this occurred so I'm unable to test. I will post details here the next time it occurs.
I think I had faced this issue in the past. Since it was a pain and such issues kept arising even after sharing I stopped saving in such manner. Even today when I generate through the browser extension I copy it. Now I allow it to save. Then I check in 1p8 if it's the same, if not then I update by pasting it. It saved random password. I'm guessing the browser was not allowing sharing the password generated and shared garbled characters.
1P_Dave​ We should be way away from such issues.
Also when the website is updated it should also update the new address and details if needed for password filling.
- 1P_Dave
Moderator
vishalsheth​ I've replied to you here.
-Dave
- 1P_Dave
Hello vishalsheth​! 👋
I'm sorry that you're seeing an unexpected prompt asking you to save a login on macOS. So that I can help further, can you share the following:
- How are you filling your login? Using the browser extension? Using Universal AutoFill (Command-Backslash)?
- What browser are you using when you see the issue?
- Can you share a screenshot of the prompt that you see?
I look forward to hearing from you.-Dave
- It's through dropdown.
- Safari
- 1P_Dave
Thank you for answering those questions. Can you post a screenshot of the prompt that you see?
If you'd prefer to avoid sharing the screenshot in the community then please send it to support@1Password.com along with a link to this thread. After emailing in, you'll receive an automated reply with a Support ID. Post that here, and I'll be able to locate your message.
-Dave
