Forum Discussion

Andrew42's avatar
Andrew42
Super Contributor
3 years ago

1P not filling the boxes

If this is not the right forum for this, please move it. For the last week or so I have frequent occurrences of 1P not filling the user name and/or password. It opens the log in page then stops. H...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hi Andrew42,

I'm so sorry for the delay in getting back to you.

It looks like your 1Password app may be having a hard time connecting with your browser.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report so our team can take a closer look at what may be going wrong. Here's how:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!