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Andrew42's avatar
Andrew42
Super Contributor
3 years ago

1P not filling the boxes

If this is not the right forum for this, please move it. For the last week or so I have frequent occurrences of 1P not filling the user name and/or password. It opens the log in page then stops. H...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Andrew42

I'm happy to hear that you were able to resolve the issue. Thank you for this feedback as well:

Incidentally setting up IP on the Destop is not particularly straightforward as the basic url is set to IP.com with no other suggestions but we, here in Europe use *.eu so we have to know to make the change or1P will not recognise the input.

I've passed your experience along to the team internally so that we can look into improving the sign in process in the future.

Since the original issue is resolved I'm closing this thread. If you do run into the same issue again then please reply to my colleague's last email to you and they can help further. 🙂

-Dave

ref: LFY-71213-481
ref: 35092004