Forum Discussion

RTM's avatar
RTM
New Contributor
3 years ago

1P not reconizing a website, nor will ir auto-fill or Open and Fill

I have one website in particular, out of 300+ Logins, and which I use frequently that 1P (1) does noes not recognize when the site is up on my screen and (2) nor does it auto-fill or Open and Fill. W...
browser extension
1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
3 years ago

Hi RTM,

Thanks for clarifying those details. I've tried that page as well and was still unable to reproduce the behaviour.

Can you try the following and let us know if the issue persists?

  1. Go to the M1 Finance dashboard login page.
  2. Type or copy/paste in the correct Username and Password for your account manually - don't click login.
  3. Right-click the 1Password icon in your browser's toolbar.
  4. Select "Save Login", then select "Save new item".
  5. Ensure the correct vault is selected and give the item a new name that you can recognize in order to separate it from your original Login item.
  6. Click "Save".
  7. Refresh the login page.
  8. Try filling the website with the newly created Login item.

If the newly created login item successfully fills, and you're able to access the account, you can remove the old M1 Finance item.

Let us know how things go.