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kimchitim's avatar
kimchitim
New Contributor
5 months ago

1P windows desktop app doesn't work

I got two new computers ASUS NUC15 Pro+ and Lenovo X1 Carbon Gen13 to both running Windows 11 Pro 64bit 24H2 build 26100.4770.  These replaced my NUC8 and X1 Carbon Gen6 both running Windows 11 Home ...
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kimchitim's avatar
kimchitim
New Contributor
5 months ago

Problem was a conflict between 1P and Astrill VPN.  Instead of having to uninstall Astrill VPN and not be able to use it, uninstalling Astrill LSP (CTRL Hamburger > Help > Uninstall LSP > logout > reboot) solved the problem on my two Windows 11 Pro computers, although I don't know why I didn't have the problem on my two Windows 11 Home computers.

  • 1P_Blake's avatar
    1P_Blake
    Icon for Community Manager rankCommunity Manager
    5 months ago

    This is definitely one of the stranger interactions I’ve seen with 1Password for Windows. 😅

    Just based on your original description, I would’ve guessed it was something like A/V interference or maybe a corrupt installation. But a conflict with a VPN that prevented 1Password from even opening? That’s a totally new one for me

    If this is something you’re able to reliably reproduce, I’d love it if you could shoot us an email over at support+community@1password.com so we can grab some diagnostics. Even if the workaround works, getting a look at what’s going on under the hood could help the team figure out if this is something we need to dig into.

    Thanks again for documenting everything so thoroughly. Super helpful.