1Passord not "connecting" [RESOLVED]

I'm glad that everyone is back up and running! I'll pass along the feedback regarding alerts for merged threads. 🙂

At this time, I'm unable to provide further details beyond what has been shared on our status page, our teams will be performing root cause analysis (RCA) internally to gain further insight into the service disruption. Any information available publicly as a result of this process will be published to the status page.

Since the issue is now resolved I'll close this thread. If anyone is still running into authentication issues then please send an email to support@1Password.com so that the team can help further.

-Dave

Yep, all sorted now, thanks for allaying my fears and getting it sorted!

Hi 1P_Dave ,
could you provide some more details what caused this outage from technical point of view? I had the same issue on all my clients. In such situation my heart rate is always going up as 1PW is holding all my secure stuff 😉.

1P_Dave thanks for the info! I am indeed back online now.

Funny I've been trying to figure out what happened to my "New Discussion" post on the topic. Wasn't in my discussion list, seemed like it disappeared. Guessing it was moved. Learned of this from the emailed responses. Can the forum tools inform people if a post has been moved?

Hello folks,

We are sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again.

Additional information is available on our status page.

If you are still having trouble using 1Password then please send an email to support@1Password.com and the team can help further.

-Dave

1P_Dave thanks as well. When I checked the status it said all was good but I see the updates now. Also the fix that was implemented seems to be working for me. Thank you to the team for the quick updates and fix!

1P_Dave thanks!

Before writing, I tried to find the status page on the support site, but didn't find it.
It was luckily linked in another thread here: https://1password.community/discussion/149774/offline-error-is-1password-down

I just checked Paddy, the ChatBot and it gave me the status site after asking if 1Password is currently operational. So that's good.

Having a (partial) outage is always stressful for the team, regardless of how well response plans are in place. Good luck!

Hello everyone,

I'm sorry that you are having issues with 1Password. 1Password is currently experiencing a partial outage affecting authentication and syncing. That outage is the likely cause of the issues you are having.

Please visit our status page to stay updated on our progress as we work diligently to solve this issue.

Status page: https://status.1password.com/

Thank you for your patience and understanding as we work to resolve this issue.

-Dave

Yep. See also:
https://1password.community/discussion/comment/723914
https://1password.community/discussion/149775/the-latest-beta-refuses-to-switch-to-online-mode

Hi,
I am trying to access 1Password on my devices and they all tell me they are offiline. I can log into my account at my.1password.com. Any ideas what is happening?

1Password Version: 8.10.58
Extension Version: 8.10.58.41
OS Version: macOS 18.2
Browser: Orion