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Forum Discussion
MortalWombatUK
17 days agoNew Contributor
1Passord not "connecting" [RESOLVED]
I have a "disconnected" icon in my Mac 1P window as shown below.
I am running MacOS 15.2 and version 8.10.58 of the 1P app. Internet connection is fine. What gives? I have clicked the "reconnect" option but no dice...
1Password Version: 8.10.58
Extension Version: 8.10.56.28
OS Version: 15.2
Browser: Safari
- 1P_Dave
Moderator
Hello everyone,
I'm sorry that you are having issues with 1Password. 1Password is currently experiencing a partial outage affecting authentication and syncing. That outage is the likely cause of the issues you are having.
Please visit our status page to stay updated on our progress as we work diligently to solve this issue.
Status page: https://status.1password.com/
Thank you for your patience and understanding as we work to resolve this issue.
-Dave
- DamnatusContributor
Same issue here. Also with iOS.
edit: fix works here
- 1P_Dave
Moderator
Hello folks,
We are sorry for any issues you had using 1Password earlier today. Our team has implemented a fix for the issue and is monitoring the results. You should be able to use 1Password normally again.
Additional information is available on our status page.
If you are still having trouble using 1Password then please send an email to
support@1Password.com
and the team can help further.-Dave
- ThomasVNew Contributor
Hello Support - 1Password is offline for me on all devices and when I hit reconnect nothing happens. I tried on multiple computers, my mobile phone and an iPad. I also tried via the cellular network and my local internet service and it will not connect. I also tried to use your chat support and that seems to be down as well. Is there some type of service issue happening right now? Thank you.
1Password Version: 8.10.58
Extension Version: Not Provided
OS Version: Not Provided
Browser: Safari - gct3oOccasional Contributor
Hi,
I am trying to access 1Password on my devices and they all tell me they are offiline. I can log into my account at my.1password.com. Any ideas what is happening?
1Password Version: 8.10.58
Extension Version: 8.10.58.41
OS Version: macOS 18.2
Browser: Orion - DamnatusContributor
1P_Dave thanks!
Before writing, I tried to find the status page on the support site, but didn't find it.
It was luckily linked in another thread here: https://1password.community/discussion/149774/offline-error-is-1password-downI just checked Paddy, the ChatBot and it gave me the status site after asking if 1Password is currently operational. So that's good.
Having a (partial) outage is always stressful for the team, regardless of how well response plans are in place. Good luck!
- gct3oOccasional Contributor
1P_Dave thanks for the info! I am indeed back online now.
Funny I've been trying to figure out what happened to my "New Discussion" post on the topic. Wasn't in my discussion list, seemed like it disappeared. Guessing it was moved. Learned of this from the emailed responses. Can the forum tools inform people if a post has been moved?