Forum Discussion

Former Member's avatar
Former Member
3 years ago

"1Passport helper not working" on Edge

Gone thru the options online and still cannot get the autofill to work on Edge. Will work on Chrome. 1Password Version: 8.9.8 Extension Version: 4.7.5.90 OS Version: Windows 10 Browser:_...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @schluterjohn,

It sounds like you might be using the older 'Classic' version of 1Password in your browser which will not work with 1Password 8. Can you give these steps a try and see if it improves things:

  1. Open Edge, right click on the 1Password icon in your browser toolbar and choose 'Remove Extension'
  2. Install a copy of the latest version from here: https://support.1password.com/getting-started-browser/

Let us know how you get on!