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Former Member
4 years ago

1Password 8 and Duo 2FA

I have 1Password 8 up and working on my Mac with my primary account. I tried to add my work account, which is Duo 2FA enabled and I just get an error "We weren't able to sign in to your account. Ma...
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Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @stockwerk5:

I'm sorry to hear you're running into trouble, and I'd be happy to get you up and running again. As a quick first step, does restarting the 1Password Extension Helper improve your state of play? Help > Troubleshooting > Restart 1Password Extension Helper

Let me know, and if that doesn't work I can dig into it further!

Jack

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\nPlease advise.

\n\n
\n\n

1Password Version: 7.9.3
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\nOS Version: macOS 12.2.1

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\n\n
\n\n

1Password Version: 7.9.3
\nExtension Version: 2.3.0
\nOS Version: macOS 12.2.1

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Hi @stockwerk5:

\n\n

I'm sorry to hear you're running into trouble, and I'd be happy to get you up and running again. As a quick first step, does restarting the 1Password Extension Helper improve your state of play? Help > Troubleshooting > Restart 1Password Extension Helper

\n\n

Let me know, and if that doesn't work I can dig into it further!

\n\n

Jack

","body@stringLength":"386","rawBody":"

Hi @stockwerk5:

\n\n

I'm sorry to hear you're running into trouble, and I'd be happy to get you up and running again. As a quick first step, does restarting the 1Password Extension Helper improve your state of play? Help > Troubleshooting > Restart 1Password Extension Helper

\n\n

Let me know, and if that doesn't work I can dig into it further!

\n\n

Jack

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