1Password 7 (7.9.3) and Chrome (99.0.4844.7) - extension asks for update

Ah, I see now there's 7.9.3 available. Strange because I checked for updates just an hour ago. 7.9.3 is working.

I have the same problem. Using 1Password 7.9.2 and Chrome 99.0.4844.74, the extension will not work even after restarting. I do see the identity error others have reported as well.

I have the same issue. Updated chrome yesterday I assume when I rebooted. I tried restarting the extension helper, quitting chrome, and quitting 1password, still not working. I see a chrome message that says "1password can't verify the identity of your browser" when I start up... maybe that's a clue?

Hey hotoutside, can you try the following to see if it helps?


1. Quit the 1Password app completely:
* Open 1Password.
* Right-click the 1Password icon in the top menu bar and select Quit 1Password Completely.
2. Quit your browser:
* Open your browser.
* Click the name of your browser in the menu bar and choose Quit.
3. Open and unlock the 1Password app.
4. Open your browser and see if the issue is resolved.

If that doesn't help, let's try fully restarting your computer. Let us know that goes!

Just stopped working this week.

Same problem. Restarting the Extension helper did not do anything for me.

Clicking the 1Password icon shows

MacOS 12.2.1
1Password 4.7.5.90 Chrome Extension
1Password 7.9.3 (70903004)
Chrome 99.0.4844.74

Glad to hear that did it for you @stockwerk5!

Be sure to get in touch if you need anything in the future.

Jack

Jack, that was the trick! Thank you. I tried a lot but was not thinking of that solution.

Hi @stockwerk5:

I'm sorry to hear you're running into trouble, and I'd be happy to get you up and running again. As a quick first step, does restarting the 1Password Extension Helper improve your state of play? Help > Troubleshooting > Restart 1Password Extension Helper

Let me know, and if that doesn't work I can dig into it further!

Jack