1Password TeamHey @Albrecht,
Firstly, I strongly recommend upgrading your MacOS as soon as is convenient for you not only will it allow you to operate the latest versions of 1Password, you will also enjoy security updates and fixes from Apple for Safari and the entire operating system.
In order for us to try and get things back up and running for you in the meantime could you send us an email containing the following report:
Please attach the report to an email addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
1Password prompted me to upgrade from 7.9.9 to 7.9.10, stating that due to changes in Chromium, the browser extension would soon stop working in those browsers, but that if one was on an older machine and OS, one could continue to use the 1Password browser extension for Safari.
\nI am running Safari 14.1.2 under MacOS 10.14.6 Mojave, and after upgrading to 1Password 7.9.10, the Safari browser extension stopped working. First, I received incessant warning pop-ups that \"SafariPluginUpdateNotifier quit unexpectedly\". I then \"Quit 1Password Completely\", quit Safari, and rebooted. Now, the SafariPluginUpdateNotifier warning is gone, but the 1Password extension in Safari is gone as well, and I cannot redownload it from Apple’s AppStore since the version there requires at least MacOS 10.15. Running \"Install Browser Extensions…\" from within 1Password 7 does not help; it neither produces an error message nor does it lead to the extension showing up in Safari.
What can I do to remedy this?
\n\nBelow are the last lines from my Console log for 1Password (I tried to attach the whole log since last reboot, but neither .txt. nor .zip file format was accepted):
\n\ndefault 13:15:02.998881 +0200 1Password 7 [C7 Hostname#cd7fd611:443 tcp, url hash: 93166f76, tls] cancel
\ndefault 13:15:02.999019 +0200 1Password 7 [C7 Hostname#cd7fd611:443 tcp, url hash: 93166f76, tls] cancelled
\n [C7.1
\n Connected Path: satisfied (Path is satisfied), interface: en0, ipv4, dns
\n Duration: 180.606s, DNS @0.000s took 0.017s, TCP @0.020s took 0.025s, TLS took 0.029s
\n bytes in/out: 18842/1289, packets in/out: 20/9, rtt: 0.030s, retransmitted packets: 0, out-of-order packets: 0
\ndefault 13:15:02.999056 +0200 1Password 7 0.000s [C7
\ndefault 13:15:02.999078 +0200 1Password 7 0.000s [C7
\ndefault 13:15:02.999098 +0200 1Password 7 0.000s [C7
\ndefault 13:15:02.999117 +0200 1Password 7 0.017s [C7
\ndefault 13:15:02.999142 +0200 1Password 7 0.018s [C7.1
\ndefault 13:15:02.999233 +0200 1Password 7 0.018s [C7.1
\ndefault 13:15:02.999265 +0200 1Password 7 0.020s [C7.1
\ndefault 13:15:02.999362 +0200 1Password 7 0.045s [C7.1
\ndefault 13:15:02.999404 +0200 1Password 7 0.045s [C7
\ndefault 13:15:02.999433 +0200 1Password 7 0.074s [C7.1
\ndefault 13:15:03.999530 +0200 1Password 7 0.074s [C7
\ndefault 13:15:03.999569 +0200 1Password 7 0.074s [C7.1
\ndefault 13:15:03.999593 +0200 1Password 7 0.074s [C7
\ndefault 13:15:03.999831 +0200 1Password 7 180.606s [C7] path:cancel
\ndefault 13:15:03.000746 +0200 1Password 7 nw_endpoint_flow_protocol_disconnected [C7.1 IPv4#df994602:443 cancelled socket-flow (null)] Output protocol disconnected
\ndefault 13:15:03.000889 +0200 1Password 7 nw_connection_report_state_with_handler_locked [C7] reporting state cancelled
\ndefault 13:15:03.000958 +0200 1Password 7 TIC TCP Conn Destroyed [7:0x60000396ef40]
\nerror 13:15:03.001149 +0200 1Password 7 nw_protocol_boringssl_get_output_frames(1301)
\nerror 13:15:03.001233 +0200 1Password 7 nw_protocol_boringssl_get_output_frames(1301)
\ndefault 13:15:03.001933 +0200 1Password 7 success removing entry for host
\nerror 13:15:03.002017 +0200 1Password 7 TIC Read Status [7:0x0]: 1:57
\nerror 13:15:03.002047 +0200 1Password 7 TIC Read Status [7:0x0]: 1:57
\nerror 13:15:03.002089 +0200 1Password 7 TIC Read Status [7:0x0]: 1:57
\nerror 13:15:03.002152 +0200 1Password 7 TIC Read Status [7:0x0]: 1:57
\ndefault 13:16:26.169219 +0200 pkd plugin /Applications/1Password 7.app/Contents/PlugIns/1PasswordSafariAppExtension.appex is still valid.
\ndefault 13:18:58.303569 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 237 vs 676, 513,
\ndefault 13:20:06.942719 +0200 pkd plugin /Applications/1Password 7.app/Contents/PlugIns/1PasswordSafariAppExtension.appex is still valid.
\ndefault 13:20:55.552571 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 241 vs 692, 513,
\ndefault 13:21:14.808391 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 243 vs 694, 513,
\ndefault 13:21:24.918977 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 245 vs 696, 513,
\ndefault 13:21:34.494628 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 247 vs 698, 513,
\ndefault 13:22:44.785575 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 252 vs 708, 513,
1Password Version: 7.9.10
\nExtension Version: Not Provided
\nOS Version: macOS 10.14.6
\nBrowser:_ Safari 14.1.2
\nReferrer: forum-search:1Password 7.9.10 Safari extension not working (Mojave)
1Password prompted me to upgrade from 7.9.9 to 7.9.10, stating that due to changes in Chromium, the browser extension would soon stop working in those browsers, but that if one was on an older machine and OS, one could continue to use the 1Password browser extension for Safari.
\nI am running Safari 14.1.2 under MacOS 10.14.6 Mojave, and after upgrading to 1Password 7.9.10, the Safari browser extension stopped working. First, I received incessant warning pop-ups that \"SafariPluginUpdateNotifier quit unexpectedly\". I then \"Quit 1Password Completely\", quit Safari, and rebooted. Now, the SafariPluginUpdateNotifier warning is gone, but the 1Password extension in Safari is gone as well, and I cannot redownload it from Apple’s AppStore since the version there requires at least MacOS 10.15. Running \"Install Browser Extensions…\" from within 1Password 7 does not help; it neither produces an error message nor does it lead to the extension showing up in Safari.
What can I do to remedy this?
\n\nBelow are the last lines from my Console log for 1Password (I tried to attach the whole log since last reboot, but neither .txt. nor .zip file format was accepted):
\n\ndefault 13:15:02.998881 +0200 1Password 7 [C7 Hostname#cd7fd611:443 tcp, url hash: 93166f76, tls] cancel
\ndefault 13:15:02.999019 +0200 1Password 7 [C7 Hostname#cd7fd611:443 tcp, url hash: 93166f76, tls] cancelled
\n [C7.1
\n Connected Path: satisfied (Path is satisfied), interface: en0, ipv4, dns
\n Duration: 180.606s, DNS @0.000s took 0.017s, TCP @0.020s took 0.025s, TLS took 0.029s
\n bytes in/out: 18842/1289, packets in/out: 20/9, rtt: 0.030s, retransmitted packets: 0, out-of-order packets: 0
\ndefault 13:15:02.999056 +0200 1Password 7 0.000s [C7
\ndefault 13:15:02.999078 +0200 1Password 7 0.000s [C7
\ndefault 13:15:02.999098 +0200 1Password 7 0.000s [C7
\ndefault 13:15:02.999117 +0200 1Password 7 0.017s [C7
\ndefault 13:15:02.999142 +0200 1Password 7 0.018s [C7.1
\ndefault 13:15:02.999233 +0200 1Password 7 0.018s [C7.1
\ndefault 13:15:02.999265 +0200 1Password 7 0.020s [C7.1
\ndefault 13:15:02.999362 +0200 1Password 7 0.045s [C7.1
\ndefault 13:15:02.999404 +0200 1Password 7 0.045s [C7
\ndefault 13:15:02.999433 +0200 1Password 7 0.074s [C7.1
\ndefault 13:15:03.999530 +0200 1Password 7 0.074s [C7
\ndefault 13:15:03.999569 +0200 1Password 7 0.074s [C7.1
\ndefault 13:15:03.999593 +0200 1Password 7 0.074s [C7
\ndefault 13:15:03.999831 +0200 1Password 7 180.606s [C7] path:cancel
\ndefault 13:15:03.000746 +0200 1Password 7 nw_endpoint_flow_protocol_disconnected [C7.1 IPv4#df994602:443 cancelled socket-flow (null)] Output protocol disconnected
\ndefault 13:15:03.000889 +0200 1Password 7 nw_connection_report_state_with_handler_locked [C7] reporting state cancelled
\ndefault 13:15:03.000958 +0200 1Password 7 TIC TCP Conn Destroyed [7:0x60000396ef40]
\nerror 13:15:03.001149 +0200 1Password 7 nw_protocol_boringssl_get_output_frames(1301)
\nerror 13:15:03.001233 +0200 1Password 7 nw_protocol_boringssl_get_output_frames(1301)
\ndefault 13:15:03.001933 +0200 1Password 7 success removing entry for host
\nerror 13:15:03.002017 +0200 1Password 7 TIC Read Status [7:0x0]: 1:57
\nerror 13:15:03.002047 +0200 1Password 7 TIC Read Status [7:0x0]: 1:57
\nerror 13:15:03.002089 +0200 1Password 7 TIC Read Status [7:0x0]: 1:57
\nerror 13:15:03.002152 +0200 1Password 7 TIC Read Status [7:0x0]: 1:57
\ndefault 13:16:26.169219 +0200 pkd plugin /Applications/1Password 7.app/Contents/PlugIns/1PasswordSafariAppExtension.appex is still valid.
\ndefault 13:18:58.303569 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 237 vs 676, 513,
\ndefault 13:20:06.942719 +0200 pkd plugin /Applications/1Password 7.app/Contents/PlugIns/1PasswordSafariAppExtension.appex is still valid.
\ndefault 13:20:55.552571 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 241 vs 692, 513,
\ndefault 13:21:14.808391 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 243 vs 694, 513,
\ndefault 13:21:24.918977 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 245 vs 696, 513,
\ndefault 13:21:34.494628 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 247 vs 698, 513,
\ndefault 13:22:44.785575 +0200 1Password 7 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 252 vs 708, 513,
1Password Version: 7.9.10
\nExtension Version: Not Provided
\nOS Version: macOS 10.14.6
\nBrowser:_ Safari 14.1.2
\nReferrer: forum-search:https://1password.community/search?Search=1Password%207.9.10%20Safari%20extension%20not%20working%20(Mojave)
Hey @Albrecht,
\n\nFirstly, I strongly recommend upgrading your MacOS as soon as is convenient for you not only will it allow you to operate the latest versions of 1Password, you will also enjoy security updates and fixes from Apple for Safari and the entire operating system.
\n\nIn order for us to try and get things back up and running for you in the meantime could you send us an email containing the following report:
\n\n\n\nPlease attach the report to an email addressed to support+forum@1password.com with a link to this thread.
\n\nYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
","body@stringLength":"954","rawBody":"Hey @Albrecht,
\n\nFirstly, I strongly recommend upgrading your MacOS as soon as is convenient for you not only will it allow you to operate the latest versions of 1Password, you will also enjoy security updates and fixes from Apple for Safari and the entire operating system.
\n\nIn order for us to try and get things back up and running for you in the meantime could you send us an email containing the following report:
\n\n\n\nPlease attach the report to an email addressed to support+forum@1password.com with a link to this thread.
\n\nYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-26T00:02:22.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119793_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746712677531":{"__typename":"CachedAsset","id":"theme:customTheme1-1746712677531","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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