Forum Discussion

wavesound's avatar
wavesound
Dedicated Contributor
4 years ago

1Password 7.9.3 Upgrade Broke Integration with Brave Extension

I updated to 1Password 7.9.3 and I cannot get 1Password's Chrome Extension to integrate with 1Password 7 on my Mac. I have to keep unlocking each account individually repeatedly rather than just unlocking the app. Is this a bug?


1Password Version: 7.9.3
Extension Version: 2.3.0
OS Version: macOS 12.3

5 Replies

  • Anonymous's avatar
    Anonymous

    Hey wavesound! Since the issue keeps appearing, I'd like to take a closer look at what may be going on. I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/

    Attach the diagnostics to an email message addressed to mailto:support+forum@1password.com.

    With your email please include:
    * A link to this thread: https://1password.community/discussion/127916/1password-7-9-3-upgrade-broke-integration-with-chrome-extension
    * Your forum username: wavesound

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • wavesound's avatar
    wavesound
    Dedicated Contributor

    https://1password.community/discussion/125633/macos-brave-safari-app-integration-issues-after-update#latest

  • wavesound's avatar
    wavesound
    Dedicated Contributor

    Hi Jack_P_1P I did "Quit 1Password Completely" and re-opened it and that solved this issue. However, it seems to keep happening with 1PW 7 Updates on the Mac. Can we fix that?

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi wavesound:

    Thanks for writing in, and I'd be happy to get you up and running again. If you restart the 1Password Extension Helper via Help > Troubleshooting, does that improve your state of play? Let me know!

    Jack

  • wavesound's avatar
    wavesound
    Dedicated Contributor

    "Always keep 1Password Extension Helper running" is checked in 1P 7 Preferences -> Browser