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jesusjimsa's avatar
jesusjimsa
Occasional Contributor
3 years ago

The Sony/Playstation website does not work correctly

When trying to log into my Playstation account from Firefox on Ubuntu, it always tells me my username or password is incorrect. First I autocomplete the username (my email) using 1Password, this w...
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BikerBob38's avatar
BikerBob38
Dedicated Contributor
4 years ago
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Yep! And thank you Dave. Will install it on the MB Pro running Catalina.

Many thanks for the feedack.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago
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    hmurchison

    Let me know how things go! One note: at the moment there's an issue with filling your email address into the Sony website where you'll see a "Something went wrong" error message after filling. I recommend that you copy and paste your email address into the Sony website and then follow the prompts to sign in after that.

    Our developers are working to get a fix released for the email address filling issue in an upcoming update to 1Password.

    -Dave

    ref: dev/core/core#27516

  • hmurchison's avatar
    hmurchison
    New Contributor
    2 years ago
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    Dave thanks It may be just Sony wanting extra protection with new account signups. I'll turn passkey back on after a bit. Some sites passkey logins are transparent and "magical" so I know 1P isn't the issue here. Sorry for my rant I was in account setup chaos.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago
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    Hello hmurchison! 👋

    I'm sorry that you ran into issues when signing into your Best Buy and Sony accounts using a passkey. You shouldn't need to scan any QR codes unless you're signing in on a computer that doesn't have 1Password in the browser installed. Instead, you should see the following appear in your browser when signing in:

    Click Sign In and that's it! If you didn't see this prompt then can you tell me the following:

    1. Is the 1Password extension installed in your browser?
    2. Did you follow the steps in our guide: Save and sign in with passkeys in your browser
    3. Are you using a 1Password account from your employer? If you are then is it possible that they've turned the passkey feature off for your account?

    I look forward to hearing from you.

    -Dave

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\n1Password 7 version is:
\nVersion 7.9.5 (70905003)
\n1Password Store

\n\n

I have a subscription account.
\nWhen I do a Check for Updates, the response I get is that I am running the latest version, which is patently not true.
\nHow do I update ti 1Password 8?

\n\n
\n\n

1Password Version: 7.9.5
\nExtension Version: Not Provided
\nOS Version: macOS 12.4
\nBrowser:_ Safari

\n","kudosSumWeight":0,"postTime":"2022-06-26T18:31:55.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29217_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":363},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi - I am running on a 2015 iMac with macOS 12.4.
\n1Password 7 version is:
\nVersion 7.9.5 (70905003)
\n1Password Store

\n\n

I have a subscription account.
\nWhen I do a Check for Updates, the response I get is that I am running the latest version, which is patently not true.
\nHow do I update ti 1Password 8?

\n\n
\n\n

1Password Version: 7.9.5
\nExtension Version: Not Provided
\nOS Version: macOS 12.4
\nBrowser:_ Safari

"},"Conversation:conversation:29217":{"__typename":"Conversation","id":"conversation:29217","solved":false,"topic":{"__ref":"ForumTopicMessage:message:29217"},"lastPostingActivityTime":"2022-07-04T13:35:55.000-07:00","lastPostTime":"2022-07-04T13:35:55.000-07:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:29217":{"__typename":"ModerationData","id":"moderation_data:29217","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:29217_1":{"__typename":"Revision","id":"revision:29217_1","lastEditTime":"2022-06-26T18:31:55.000-07:00"},"ForumReplyMessage:message:29231":{"__typename":"ForumReplyMessage","id":"message:29231","conversation":{"__ref":"Conversation:conversation:29217"},"author":{"__ref":"User:user:12512"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:29217/message:29231","revisionNum":1,"uid":29231,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password 7.9.5 says it is up to date","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:29231"},"parent":{"__ref":"ForumTopicMessage:message:29217"},"body":"

Yep! And thank you Dave. Will install it on the MB Pro running Catalina.

\n\n

Many thanks for the feedack.

","body@stringLength":"118","rawBody":"

Yep! And thank you Dave. Will install it on the MB Pro running Catalina.

\n\n

Many thanks for the feedack.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-07-04T13:14:24.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:29231_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1752756449823":{"__typename":"CachedAsset","id":"theme:customTheme1-1752756449823","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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