Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password 7 keeps asking me to install extensions that are already installed

Using 1Password 7 on Mac mini with M1 chip. When I unlock 1Password 7 with Apple Watch while using Chrome Browser, where the 1Password extension is already installed, it displays a black screen askin...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

@chetgolfer

I'd like to start by understanding a bit more about what you're experiencing:

  • What exact steps are you taking to unlock 1Password in your browser, and what response are you getting?
  • Where exactly is 1Password asking you to install the extension - is it in your macOS menu bar?
  • If you click the 1Password icon in your browser toolbar to unlock, do you get the same error?

Whatever detail you can provide, around those questions or beyond them, will help us understand the nature of the issue you're seeing.