Forum Discussion

Theuni's avatar
Theuni
New Contributor
3 years ago

1Password 8 - window disappears into background when clicking anyway

This is happening quite regularly (but luckily not all the time): I pull up 1Password either via Spotlight or Cmd-Tab, search for an item and click on the item name. When clicking the window disap...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there Theuni

That doesn't sound right! It would be helpful if we could take a look at 1Password's logs while this happens, so I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Do not post your diagnostics report here.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

— Grey