Forum Discussion

Theuni's avatar
Theuni
New Contributor
3 years ago

1Password 8 - window disappears into background when clicking anyway

This is happening quite regularly (but luckily not all the time): I pull up 1Password either via Spotlight or Cmd-Tab, search for an item and click on the item name. When clicking the window disap...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Theuni,

Sorry to hear the issue persists even on the beta release channel, we'll continue to investigate on our end and hopefully come to a solution. In the meantime, if the behaviour is exclusive to the main app window, I recommend making full use of Quick Access and the 1Password browser extension. I recognize this isn't ideal and thank you for your patience while we work on this.

@BRobertsson,

I can certainly understand how this would interrupt your workflow and apologize for the inconvenience. I'd like to ask you to create a diagnostics report from your Mac:

Attach the diagnostics to an email message addressed to support+forum@1password.com along with a link to this thread and your forum username.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can link the two conversations. The diagnostic report will help us better understand what's happening on your device.

Looking forward to hearing from you and let me know if you have any questions. 🙂

ref: dev/core/core#13788
ref: dev/core/core#17822