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Former Member's avatar
Former Member
2 years ago

1password 8 desktop won't open in my pc

Hi,

I have an HP EliteBook PC with Windows 11.

After that I upgraded the desktop app to version 8, I am not able to launch it anymore, nor I can see the small icon on the desktop bar.

If I click on the dektop app icon, nothing will happen.

I therefore tried to launch the desktop app using the command prompt, and here is the errors it gave me back as a feedback:

C:\Windows\System32>C:\Users\sunda\AppData\Local\1Password\app\8\1Password.exe

C:\Windows\System32>
[32364:0328/145535.436:ERROR:archive.cc(213)] Failed to read header size from \?\C:\Users\sunda\AppData\Local\1Password\app\8\resources\app.asar: Operazione completata. (0x0)
[32364:0328/145535.436:ERROR:archive.cc(213)] Failed to read header size from \?\C:\Users\sunda\AppData\Local\1Password\app\8\resources\app.asar: Operazione completata. (0x0)
[32364:0328/145535.437:ERROR:archive.cc(213)] Failed to read header size from \?\C:\Users\sunda\AppData\Local\1Password\app\8\resources\app.asar: Operazione completata. (0x0)

[32364:0328/145535.438:ERROR:archive.cc(213)] Failed to read header size from \?\C:\Users\sunda\AppData\Local\1Password\app\8\resources\app.asar: Operazione completata. (0x0)

Can you please help me?

BR,
Domenico

1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 11 (last update)
Browser:_ Chrome

windows

4 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 years ago

    Hi @Domenico, thanks for letting us know, and apologies for any confusion caused here! For your privacy, log files should only be sent via email, never posted in the forums. We've received your email and will continue the conversation over there 😄

    ref: DPK-76265-289

  • Former Member's avatar
    Former Member
    2 years ago

    I sent the zipped logs folder via email to Gem because I can't attach it here

  • Former Member's avatar
    Former Member
    2 years ago

    Hi :-)
    I sent the email as per your request.
    And here is the Support ID I receiverd:

    [#DPK-76265-289]

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 years ago

    Hi @Domenico! I'm sorry to hear that you're having trouble launching 1Password 8 for Windows. Could you email in to support+forum@1password.com so we can take a closer look into this?

    With your email please include:

    Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!