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Former Member's avatar
Former Member
4 years ago

1Password 8 didn't recognize main password

Hello, 1password user and subscribers for many years, just updated to 1password 8 on my Mac ( running Monterey 12.3.1 ) and I cannot login on 1password8 using my main password. I've tried to log...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @Xgear91:

That definitely doesn't sound right then. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!