Forum Discussion

r3r344r4's avatar
r3r344r4
Frequent Contributor
2 years ago

1Password 8 doesn't sync lock status with desktop app reliably

Since I'm not able to reply to https://1password.community/discussion/145062/1password-8-doesnt-seem-to-sync-lock-status-between-desktop-browser#latest, creating a new post. I found a reproduction...
macos
ginkgobiloba's avatar
ginkgobiloba
Occasional Contributor
1 year ago

Hi this seems to be an old issue but I am also facing this problem with the latest version of the extension today

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

ginkgobiloba​ 

I'm sorry that you're running into trouble with 1Password. Can you tell me a little more about the issue? Are you saving or editing an item using 1Password for Safari and then not seeing that item, or those edits, appear in the desktop app? 

Do you see the new item, or edits, when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

-Dave

  • ginkgobiloba's avatar
    ginkgobiloba
    Occasional Contributor
    1 month ago

    Late reply but essentially the app stays stick on this view (when I switch profiles) and doesn't unlock when I click open 1Password.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 month ago

      ginkgobiloba​ 

      Thank you for the screenshot. The next time that the issue occurs, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/1password-8-doesnt-sync-lock-status-with-desktop-app-reliably/58678/replies/169672
      • Your forum username: ginkgobiloba 

      You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave