Community ManagerHey folks,
Thanks for the thoughtful and considered responses here - they're genuinely appreciated. We of course want to be held to a high standard on every platform and will continue to work to exceed your expectations.
A few thoughts, at this point in the conversation:
While I can't promise that any particular feature will make it to a future update of 1Password, we on the customer support team do our best to convey your observations and sentiments internally in a way that's likely to result in an improved app experience. And we'll keep doing that! Moving on...
My other disappointment is that some user complaints how 1Password 8 doesn't feel right are redirected, told by AgileBits: "This is the best version of 1Password yet!". That's true, though disrespectful of the specific criticisms.
We certainly don't intend any disrespect, and do consider the criticisms carefully (and often discuss them internally, at length). When we say things like "This is the best version of 1Password yet", it's because 1) we believe it! and 2) we are trying to keep perspective on the overall state of things, while still leaving the door open to continual feedback and critique. We want to keep things positive, constructive, and in perspective. But that in no way involves minimizing your concerns, and if you feel that's happening I hope you'll let us know.
I hope it's evident too, from the Beta development process, that we're taking your feedback seriously and continually working to out-do ourselves and improve our processes along the way. We'll keep paying attention to what you have to say!
edited: because I never get the Markup right the first time 😜
I remember bold claims around continuing the work on the beta and not releasing 1PW 8 before it looks and behaves like a real macOS application. Does this mean that this is the result of this process?
\n\nI'm sorry but it still feels and looks like a mediocre Electron app to me and far from what meets my bar. I forced myself using it for the last few months - given that I really like the SSH agent feature - but every interaction with the UI is still painful to me.
\nDoes this mean that this is all we can expect on that end or is there hope for more progress (or even better: a change of course)?
I wish so much that I could use the SwiftUI iOS beta on my M1. \"Just\" add the SSH agent to it and release that - it would make me much more happy.
\n\n1Password Version: 8.7.0
\nExtension Version: Not Provided
\nOS Version: Not Provided
I remember bold claims around continuing the work on the beta and not releasing 1PW 8 before it looks and behaves like a real macOS application. Does this mean that this is the result of this process?
\n\nI'm sorry but it still feels and looks like a mediocre Electron app to me and far from what meets my bar. I forced myself using it for the last few months - given that I really like the SSH agent feature - but every interaction with the UI is still painful to me.
\nDoes this mean that this is all we can expect on that end or is there hope for more progress (or even better: a change of course)?
I wish so much that I could use the SwiftUI iOS beta on my M1. \"Just\" add the SSH agent to it and release that - it would make me much more happy.
\n\n1Password Version: 8.7.0
\nExtension Version: Not Provided
\nOS Version: Not Provided
Hey folks,
\n\nThanks for the thoughtful and considered responses here - they're genuinely appreciated. We of course want to be held to a high standard on every platform and will continue to work to exceed your expectations.
\n\nA few thoughts, at this point in the conversation:
\n\nWhile I can't promise that any particular feature will make it to a future update of 1Password, we on the customer support team do our best to convey your observations and sentiments internally in a way that's likely to result in an improved app experience. And we'll keep doing that! Moving on...
\n\n\n\n\nMy other disappointment is that some user complaints how 1Password 8 doesn't feel right are redirected, told by AgileBits: \"This is the best version of 1Password yet!\". That's true, though disrespectful of the specific criticisms.
\n
We certainly don't intend any disrespect, and do consider the criticisms carefully (and often discuss them internally, at length). When we say things like \"This is the best version of 1Password yet\", it's because 1) we believe it! and 2) we are trying to keep perspective on the overall state of things, while still leaving the door open to continual feedback and critique. We want to keep things positive, constructive, and in perspective. But that in no way involves minimizing your concerns, and if you feel that's happening I hope you'll let us know.
\n\nI hope it's evident too, from the Beta development process, that we're taking your feedback seriously and continually working to out-do ourselves and improve our processes along the way. We'll keep paying attention to what you have to say!
\n\nedited: because I never get the Markup right the first time 😜
","body@stringLength":"2486","rawBody":"Hey folks,
\n\nThanks for the thoughtful and considered responses here - they're genuinely appreciated. We of course want to be held to a high standard on every platform and will continue to work to exceed your expectations.
\n\nA few thoughts, at this point in the conversation:
\n\nWhile I can't promise that any particular feature will make it to a future update of 1Password, we on the customer support team do our best to convey your observations and sentiments internally in a way that's likely to result in an improved app experience. And we'll keep doing that! Moving on...
\n\n\n\n\nMy other disappointment is that some user complaints how 1Password 8 doesn't feel right are redirected, told by AgileBits: \"This is the best version of 1Password yet!\". That's true, though disrespectful of the specific criticisms.
\n
We certainly don't intend any disrespect, and do consider the criticisms carefully (and often discuss them internally, at length). When we say things like \"This is the best version of 1Password yet\", it's because 1) we believe it! and 2) we are trying to keep perspective on the overall state of things, while still leaving the door open to continual feedback and critique. We want to keep things positive, constructive, and in perspective. But that in no way involves minimizing your concerns, and if you feel that's happening I hope you'll let us know.
\n\nI hope it's evident too, from the Beta development process, that we're taking your feedback seriously and continually working to out-do ourselves and improve our processes along the way. We'll keep paying attention to what you have to say!
\n\nedited: because I never get the Markup right the first time 😜
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