@trollfred - I have one extension installed only (v2.3.8) with ID = aeblfdkhhhdcdjpifhhbdiojplfjncoa.
Do you mean you have two 1Password Chrome extensions installed?

steph_giles
Hi Steph!
From what I have observed, the problem is not created by the new Chrome extension, but by the old "classical" one (https://chrome.google.com/webstore/detail/1password-extension-deskt/aomjjhallfgjeglblehebfpbcfeobpgk).

I can tell that, because when I remove the new Chrome extension, the problem persists. And the hang happens when I press CMD+\ which is the shortcut for the legacy old extension.

Another thing is that even if I remove the old/classical extension from the browser, I still get autofill functionality (or hang) with CMD+\ shortcut, which means, that the extension does not get removed from the browser completely.
Another thing is with or without the legacy extension installed, if 1Password app is not running, there is no autofill and no hang happening, but if 1Password app is running, sometimes autofill works, but most of the time Chrome just hangs for a long time.

So I have two questions basically - first one and the most important - how to properly remove the legacy extension from Chrome.
And the second one - do you intend to fix legacy extension or you are not supporting it any more and suggest to switching to the new one?

Finally got the reply:

AGV-85348-386

Thanks - I've done all of that + sent the email, but haven't received an automated response yet - checked my spam folder as well...
(It's been about an hour)

Hey classz, @trollfred,

I'm sorry for the trouble you are having with 1Password in the browser. If you continue to experience this issue I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Same with me, once Chrome even crashed in the process...