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Anonymous's avatar
Anonymous
3 years ago

1Password 8 freezes when unlocking through the Chrome browser extension

The 1P 8 extension was doing great until the latest update. Now, unlocking through the Chrome extension freezes my computer completely for ~5-10 seconds. Is this a known issue? 1Password Versi...
browser extension
Anonymous's avatar
Anonymous
3 years ago

@cmac Let's take a closer look at 1Password in your browser to confirm what is going on. At this time, I'd like you to reproduce the issue and send over the following:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/comment/667204#Comment_667204
* Your forum username: cmac

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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8 freezes when unlocking through the Chrome browser extension","id":"message:48737","revisionNum":1,"repliesCount":41,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:48737"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:48737"},"body@stripHtml({\"truncateLength\":200})":" The 1P 8 extension was doing great until the latest update. Now, unlocking through the Chrome extension freezes my computer completely for ~5-10 seconds. Is this a known issue? \n\n \n\n 1Password Versi...","body@stringLength":"352","rawBody":"

The 1P 8 extension was doing great until the latest update. Now, unlocking through the Chrome extension freezes my computer completely for ~5-10 seconds. Is this a known issue?

\n\n
\n\n

1Password Version: 1Password for Mac 8.8.0
\nExtension Version: 2.3.7
\nOS Version: macOS 12.5
\nBrowser:_ Chrome

\n","kudosSumWeight":0,"postTime":"2022-08-12T15:28:38.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:48737_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2123},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

The 1P 8 extension was doing great until the latest update. Now, unlocking through the Chrome extension freezes my computer completely for ~5-10 seconds. Is this a known issue?

\n\n
\n\n

1Password Version: 1Password for Mac 8.8.0
\nExtension Version: 2.3.7
\nOS Version: macOS 12.5
\nBrowser:_ Chrome

"},"Conversation:conversation:48737":{"__typename":"Conversation","id":"conversation:48737","solved":false,"topic":{"__ref":"ForumTopicMessage:message:48737"},"lastPostingActivityTime":"2022-12-10T23:10:34.000-08:00","lastPostTime":"2022-12-10T23:10:34.000-08:00","unreadReplyCount":41,"isSubscribed":false},"ModerationData:moderation_data:48737":{"__typename":"ModerationData","id":"moderation_data:48737","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:48737_1":{"__typename":"Revision","id":"revision:48737_1","lastEditTime":"2022-08-12T15:28:38.000-07:00"},"ForumReplyMessage:message:48778":{"__typename":"ForumReplyMessage","id":"message:48778","conversation":{"__ref":"Conversation:conversation:48737"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":48778,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 1Password 8 freezes when unlocking through the Chrome browser extension","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:48778"},"parent":{"__ref":"ForumTopicMessage:message:48737"},"body":"

@cmac Let's take a closer look at 1Password in your browser to confirm what is going on. At this time, I'd like you to reproduce the issue and send over the following:

\n\n\n\n

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

\n\n

With your email please include:
\n* A link to this thread: https://1password.community/discussion/comment/667204#Comment_667204
\n* Your forum username: cmac

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

","body@stringLength":"803","rawBody":"

@cmac Let's take a closer look at 1Password in your browser to confirm what is going on. At this time, I'd like you to reproduce the issue and send over the following:

\n\n\n\n

Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:
\n* A link to this thread: https://1password.community/discussion/comment/667204#Comment_667204
\n* Your forum username: cmac

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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