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Forum Discussion
Former Member
4 years ago1Password 8 is entering the wrong username/password
Hey there,
I upgraded to v8 a couple months ago and it was working fine for a while, but all of a sudden I've been having a bunch of issues. The biggest problem is that it seems to keep entering th...
1P_PeterG
Community Manager
4 years agoHi @jacobsimon, thank you for reporting this issue - and I'm sorry for the inconvenience this must be causing!
You mentioned:
Even when the desktop app is open and unlocked, I still have to enter my password manually on the chrome extension.
Your intuition is right: there's a connection problem of some kind here. When the apps are working properly, you should be able to sign into either the desktop app or the browser extension and the other will unlock simultaneously. You shouldn't have to enter your password twice, so that indicates that something is amiss.
As a preliminary first step, I'd suggest opening Chrome, control-click the 1Password icon in your browser's toolbar, and choose Settings. Under General, check whether the "Integrate with 1Password" option is active. It should be - but do activate it if it's not set to on yet.
We'll be happy to follow up on this issue in detail and, deal with that curious "stuck" auto-fill behavior, too. Please send us a short email to support@1Password.com, with a link to this discussion, and our team will take the next step to ensure things are set right for you.
Thank you again for letting us know of the problem - we'll look forward to getting this resolved for you!