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Anonymous's avatar
Anonymous
2 years ago

1Password 8 Mac App offline and won't reconnect

I've been unable to reconnect the Mac App for months and can see this has been an issue for other users for some time. I've deleted the app and downloaded it again, updated the Chrome extension and I...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @BelindaAA! 👋

I'm sorry that the 1Password app is having trouble reconnecting to your account. To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

Make sure that nothing sensitive is visible in the screenshot. Can you also tell me if you're using any sort of VPNs or special network settings? I look forward to hearing from you.

-Dave