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Forum Discussion
1Password 8 Mac App offline and won't reconnect
I've been unable to reconnect the Mac App for months and can see this has been an issue for other users for some time. I've deleted the app and downloaded it again, updated the Chrome extension and I...
1P_Dave
Moderator
Moderator@BelindaAA
Thank you for the reply. So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/143712/1password-8-mac-app-offline-and-wont-reconnect
- Your forum username:
BelindaAA - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
