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I've got two folks describing similar situations now. Let's get you over to email. Please send us a message using support+forum@1password.com
. Be sure to use the email address tied to the account in question. Can you grab a sample of the process and include it? Could I also ask you to create a diagnostics report from your device:
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!