Forum Discussion

BenBob's avatar
BenBob
Dedicated Contributor
4 years ago

1Password 8 Not Working Properly as soon as Installed

Followed instructions for installing 1P8. Said to install Safari extension. Have done that and given accessibility for it to access websites. Does not work. When I click the icon to get drop d...
browser extension
Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
4 years ago

Hello BenBob,

Thank you very much for the screenshot. The 1Password in your browser seems to have trouble connecting with the desktop app. Let us try these steps to see how it works, and we can go from there.

  1. Give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser.

  2. Open and unlock the 1Password desktop app.

  3. Open your browser > Wait a few seconds to see if 1Password is unlocked or not. If not, please right-click the 1Password icon in the browser toolbar > Settings > Scroll down to "Integrate with 1Password app" and toggle it off and on again.

If that doesn't work, ;I'd like to ask you to create a diagnostics report from your Mac:

https://support.1password.com/diagnostics/?mac

Please attach the report to your reply. I'll take a look and let you know what I find out.