Forum Discussion

Thorsten_Heit's avatar
Thorsten_Heit
New Contributor
3 hours ago

1Password for Safari: excessive CPU usage

From time to time the 1Password web extension in Safari drains my MacBook Pro's battery; according to the activity monitor it's then occupying 100% CPU (only one core? don't know). Unfortunately I cannot really tell exactly *when* this happens, but I *think* it's when my Mac goes to sleep, for example when I'm away or close the lid, Safari is still running, and I come back later.

Side effect:

When unlocking 1Password via the menu bar icon, the extension in Firefox is directly unlocked too, but the Safari extension keeps being locked; I manually have to click on the button to unlock it.

This keeps bugging me now for quite some time, and the only workaround I found so far is either deactivate and reactivate the extension in Safari settings or restart Safari.

Deinstalling and reinstalling the application didn't help as far as I could tell.

Has someone else seen this?

I'm using
* 1Password for Mac 8.12.10 (81210036)
* 1Password for Safari 8.12.10.36
* macOS 26.4.1
* MacBook Pro M2

browser extension
macos

3 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 hours ago

    Hi Thorsten_Heit​, thank you for reaching out to report this. Based on your description, it sounds as if you might be running into a couple of known issues, however I'd like to have our support team confirm this.

    Could you reproduce the behaviour, and then create some diagnostics reports from both the extension and desktop app:

     

    Attach the diagnostics to an email message addressed to: support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-for-safari-excessive-cpu-usage/169372
    • Your forum username: Thorsten_Heit

     

    You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!

    Issue=BEE-597 / Issue=DESK-50

      • 1P_Gem's avatar
        1P_Gem
        Icon for Moderator rankModerator
        2 hours ago

        Hi Thorsten_Heit​, thanks for letting me know! I can see that we've received your email, and a member of the team will be in touch with you there as soon as possible.