Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password autofill addon don't show up in Firefox browser for pinnend tab till manual reload

In my Firefox profile I have multiple pinned tabs and other tab groups, which remain after closing the browser.

When starting Firefox in the morning, I have to reload each pinnend tab manually to get the 1password autofill addon showing up within the login screens.

This is independent from if I started the 1Password Windows App before or not.

1Password Version: 8.9.8
Extension Version: 2.3.8
OS Version: Windows 10
Browser: Firefox Dev 108.0b9 64 Bit
Referrer: forum-search:https://1password.community/search?Search=Firefox%20pinnend%20tab

browser extension

10 Replies

  • Former Member's avatar
    Former Member
    3 years ago

    @donepass Yw! Let us know if there's anything else we can do to assist.

  • Former Member's avatar
    Former Member
    4 years ago

    Yes, I will provide as much help, as I can. :) Thanks

  • Former Member's avatar
    Former Member
    4 years ago

    @donepass I found your ticket and do see that we've sent you a reply. Let's keep the convo going from there. If you are unable to find the reply, please let me know.

  • Former Member's avatar
    Former Member
    4 years ago

    @Joy_1P
    Found it within spam ^^: #HLS-53659-718

  • Former Member's avatar
    Former Member
    4 years ago

    @Joy_1P
    Nope, no Support ID yet.

  • Former Member's avatar
    Former Member
    4 years ago

    @donepass Gotcha, the auto-reply is something sent to everyone. Now that some time has passed though, have you gotten a reply from someone on the Business Support team?

  • Former Member's avatar
    Former Member
    4 years ago

    @Joy_1P
    I only got an auto reply from "1Password Business Support mailto:businesssupport@1password.com" without Support ID.

  • Former Member's avatar
    Former Member
    4 years ago

    @donepass sorry about that, you can send it to mailto:support+extensions@1Password.com.

  • Former Member's avatar
    Former Member
    4 years ago

    @Joy_1P
    Sure, to which email address should I send my recording?
    At https://support.1password.com/contact/ I can't add an attachment.

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @donepass, when you start Firefox in the morning, do you make sure to unlock the 1Password extension in your browser? Are you able to reproduce the behavior and send us a screen recording of it?

    With your email please include:
    * A link to this thread: https://1password.community/discussion/135674/1password-autofill-addon-dont-show-up-in-firefox-browser-for-pinnend-tab-till-manual-reload#latest
    * Your forum username: donepass

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!