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iwaddo's avatar
iwaddo
Super Contributor
6 months ago

1Password behaving differently on same site when using two different accounts

Hi We have two accounts at the same website. The site uses three pieces of information, username, surname & password. The two entries in 1Password look identical but work differently, on one th...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello iwaddo! 👋

I'm sorry that you're seeing different logins for the same website being filled differently. Can you try the following:

  1. Navigate to the website in question.
  2. Manually enter the three pieces of information into the website's login page but do not login yet.
  3. Right-click on the 1Password icon in your toolbar and click Save > Login.
  4. Follow the prompts to save a new login, don't update an existing login.

Then refresh the page and fill the newly created login, does that fill correctly? If it doesn't then can you provide the website URL of the login page in question?

-Dave