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TataruTaru's avatar
TataruTaru
Dedicated Contributor
8 months ago
Solved

1Password Browser extension no longer connects to desktop App

I have brought this up on the main community as well. But I've noticed over the last few days that the browser extension can only be unlocked with the Master Password and even shows an error that it cannot connect to the desktop app.

Curious what changed in the last few days to cause this, I will attempt to re-install the desktop app to see if it resolves anything.

  • TataruTaru's avatar
    TataruTaru
    8 months ago

    Turns out the issue was with Nightly, I reinstalled production and the issue was fixed. 

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Browser extension no longer connects to desktop App","id":"message:638","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:638","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:51"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:638"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:638"},"body":"

I have brought this up on the main community as well. But I've noticed over the last few days that the browser extension can only be unlocked with the Master Password and even shows an error that it cannot connect to the desktop app.

Curious what changed in the last few days to cause this, I will attempt to re-install the desktop app to see if it resolves anything.

","body@stringLength":"380","rawBody":"

I have brought this up on the main community as well. But I've noticed over the last few days that the browser extension can only be unlocked with the Master Password and even shows an error that it cannot connect to the desktop app.

Curious what changed in the last few days to cause this, I will attempt to re-install the desktop app to see if it resolves anything.

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extension no longer connects to desktop App","moderationData":{"__ref":"ModerationData:moderation_data:645"},"body":"

Glad a simple reinstall fixed it. I was about to suggest something along those lines.

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Turns out the issue was with Nightly, I reinstalled production and the issue was fixed. 

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Iā€™m sorry you ran into this over the weekend, TataruTaru! While Nightly builds are designed to catch potential issues before they reach production, they can sometimes come with unexpected bugs like this one. 

\n

That said, we truly appreciate you using Nightly and helping us identify and address these problems. Your feedback is invaluable and helps make 1Password better for everyone. šŸ’™

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