1Password chrome extension keeps locking out every few minutes due to this! — Sometimes there is actually an update available for chrome (I use their canary channel so updates are very frequent), but a few times I've noticed this coming even when Chrome says there aren't any updates. This makes the extension almost unusable for me since it's used not just for passwords, but also used for autofill. Why should 1Password stop working every time chrome has an update? It doesn't make a lot of sense. 1Password Version: 1Password for Mac 8.5.0 Extension Version: version 2.1.4 OS Version: Mac 11.6.1

steph_giles @jamesbull has nailed the issue. Restarting Chrome is an ordeal. As an agency many of our customers are providing Google Accounts for our employees. The easiest way to manage these multiple Google Workspace accounts is to use multiple Chrome profiles. Users will frequently keep Chrome open for 3-4 weeks at a time with 5-6 Chrome profiles with 5-6 windows per profile with 20-30 tabs per window (yes, the machines are beefy and people are using tab suspension) and only restart when an OS Chrome when an OS update is pushed. People even take this a step further by using multiple virtual machines and then facing this problem with multiple instances of Chrome running on virtual machines all on one physical machine... Yes, this is probably not a common use case but you'd be surprised with software devs... Also, it would be almost impossible to measure if people are doing this, it's just going to look like one account being used on many machines... Additionally, people are using 5-6 1Password instances due to being given accounts on client 1Password instances. This experience has gotten way better so props on that 1Password. Still not there yet though... I'd still like to see an experience like Slack Connect for 1Password to make working with external businesses easier but I imagine that'd be amazingly difficult to do with a secure architecture... And it would lead to a significant reduction in paid user accounts for 1Password. Our employees can basically have 6 accounts, one paid for by us and 5 by clients.... It's still painful using multiple 1Password instances though where those instances have unique passwords, I know 1Password will unlock all instances if they share the same master password and that because of the unique architecture of the 1Password Master Password password reuse doesn't have the same negative implications it does elsewhere... That still breaks most users brains though "oh, don't reuse passwords anywhere, it's really bad... Oh except the most important password you have, your 1Password Master Password, it's fine to reuse that... But remember, only as a Master Password on other 1Password instances... The irony (whilst technically sound) of 1Password deploying password reuse to solve a UX problem does not seem to have been lost on the community and was thoroughly discussed here: https://1password.community/discussion/comment/608291/#Comment_608291 Realistically one should close out their browser and update it quickly to be as secure as possible. That's best practice. It's just not always realistic if it needs to be done weekly or daily. The current user experience feels like 1Password is getting opinionated about what people's update habits should be around other apps beyond 1Password. That feels like overreach and and a holier-than-thou attitude. It just leaves a bad taste. I don't think that's actually what's happening here, I think it is a genuine architecture of the browser extension/desktop app relationship but that won't matter to a user who doesn't care to understand the nuances of the architecture. They just see 1Password having opinions about how up to date their browser is and see functionality being restricted in order to force behaviour change and not monthly or quarterly, sometimes weekly or daily depending on how frequently Chrome updates rollout (which is not to their stated fortnightly schedule btw, that's an aspiration, it usually whenever something urgent needs patching). Imagine if Chrome started restricting access to Google Products if the browser was out of date and this happened daily or weekly... Yeah nah. 1Password is a critical tool that gets used hundreds of time per day by our users. Using that power to force people to reboot other applications by restricting access to that tool and doing that multiple times per week (even if unintentionally) feels like negligence at best and abuse of power at worst. This is part of a broader issue for the tech industry (Google is going to face it with Chrome and their 'traffic light's update system in Chrome) which is that users will revolt if core applications start needing full restarts daily or multiple times per day. There is going to need to be a concerted architecture effort by most applications to enable live patching wherever possible and keep the requirements for full restarts to the absolute bare minimum. Applications that manage this engineering challenge will inherit the users of applications that choose to prioritise engineering ease over UX. What I'm saying is that 1Password have made architecture tradeoffs that cause a poor user experience, that's fine but I imagine 1Password is flying close to the sun on this and is getting to the point where they're crossing the line of what they can force users to do... I mean only 1Password have access to user churn data but if I had to guess, this sort of thing would be driving it up. It feels like a Steve Jobs moment is required where he comes in, says that he doesn't like the way the bounce animation works on iPhone scroll and holds the entire iPhone project until the bounce animation feels just right. Yeah it's a good damn engineering pain in the backside but it's what makes for iPhone level UX driven success. If 1Password wants that level of success, keep prioritising the UX. Keep refusing to ship product with a solid engineering solution but a bad UX. Don't ship until the engineering is genius and the UX is best in class. There are plenty of other password managers out there... Don't mess up your USP.

Hey 1Password.. Chrome has moved to weekly updates: https://security.googleblog.com/2023/08/an-update-on-chrome-security-updates.html and I'm at wits end with 1Password failing. I certainly can't try to get my family to start using our teams account when the passwords which were "just there" in their chrome profile don't go missing. I never have cared what security benefit there is from having the extension validate the browser.. now that the browser is pretty much always considered invalid, we really need a better workflow here.

OMYGOODNESS IT'S CHRISTMAS The 1Password browser extension in Chrome will now maintain a connection with the 1Password app even when a Chrome update is pending.

@ObjectConsulting I'm happy to see your enthusiasm for the new update, our development team took everyone's feedback to heart and worked hard to get this right. 💙 -Dave

Can this please be fixed (at least in the short term) by letting us disable code signature validation for selected browsers? We finally have the ability to select trusted browsers, so this really isn't a huge leap. I might try disabling chrome-auto updates because this behavior is so frustrating.

1Password chrome extension keeps getting locked because an update is available

85 Replies

Anonymous
3 years ago
Adding my frustration to this pile. The whole value prop of 1Password is that it's actually easier to use 1Password than stick post-it notes around your monitor screen with your passwords on them. There comes a point where it's a tradeoff between hardened security against exceptionally advanced threat actors and pushing people to shadow IT with a terrible UX making them vulnerable to more frequent but less sophisticated attacks. It's not an easy trade off and I understand the security rationale here but something needs to be done about the UX or admins are just going to find 1Password stops solving the shadow IT problem. It's a tough balancing act but 1Password has the best people in the world when it comes to brains to solve this problem. Here's to hoping you do better on this one. Successful admin requires carrots and sticks.

Sincerely, an admin at an ~80 person company.

NB: for anyone struggling with this 'chrome://restart' is a very useful command!
Anonymous
3 years ago
I would also like to say I'm having this same issue. It's happening enough now that I searched to find this thread. My browser does not show needing to be updated, but I'm getting that message: "Chrome has an update available. Restart Chrome to install the update and reconnect with 1Password."

_Possible clue: _I have noticed that the browser eventually seems to need to be updated later, but it seems to require a password before Chrome lets me know to update.
Anonymous
3 years ago
I would also like to share my frustration. Chrome stable build updates seem to be happening more often than the two week schedule and its incredibly frustrating to be locked out of 1password as soon as an update becomes available. Can 1password please explore a workaround?
steph_giles
1Password Team
3 years ago
Hey @dportela,

I'm sorry for the disruption.

I'd be interested to take a closer look, can you also please send the following:

The extension console log: https://support.1password.com/cs/extension-console-log/

A diagnostics report: https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
Anonymous
3 years ago
This is still an issue for me. Latest Brave, latest 1Password, no Chrome installed, macOS. Chrome error appears when unlocking from browser and extension locks frequently.
steph_giles
1Password Team
3 years ago
Hey @scottbuscemi,

If you are also running into this frequently could you please follow the steps above to send in a console log and a diagnostics report so our team can further investigate?

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. Thank you!
Anonymous
3 years ago
Adding my +1 to this -- really would love the dev team to find a new solution to this. Chrome seems to update every few days.
Anonymous
3 years ago
Thanks for posting that ID @valeriec0 - I can see we have an open conversation with our support, so we can continue the conversation there. 🙂

ref: GVR-62554-779
Anonymous
3 years ago
Thank you steph_giles ! The support ID is [#GVR-62554-779]
steph_giles
1Password Team
3 years ago
Thanks for getting back to me @valeriec0,

I'm sorry for the trouble, I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Save a console log for 1Password in your browser

How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Forum Discussion

1Password chrome extension keeps getting locked because an update is available

85 Replies

Featured discussions

September at 1Password: Browser versions, enhanced security, and new integrations

Recent discussions

Passkey on Safari results in error "PublicKeyCredential" after upgrade to Mac OS 15.4

TypeError: Illegal invocation in Chrome Browser

Security incident Postmark and 1P ?

How does the recovery of a private vault in the Family account work

Passkey transfer via CXP supported on iOS 26