1Password Chrome Extension Stops Working

Hey @pljnn - I'm sorry to hear you've bumped into this issue as well. Our team is actively investigating this issue, but I have a couple questions on what you're seeing, if you don't mind:

• Do you use the 1Password app (desktop app) as well?
  • If yes, does the browser extension and the desktop app lock/unlock along with each other, or do they need to be unlocked separately?
• Do you have two-factor authentication enabled for your 1Password account?
• If you manually lock/unlock the browser extension, does it improve the behaviour for you (in the same way that reinstalling does)? Here's how to manually lock/unlock:
  1. Right click the 1Password icon in the web browser's toolbar, and select 'Lock'.
  2. Wait a few seconds, left click the locked 1Password icon, then enter your account password and unlock the extension once more.
  3. Test things out again.

I look forward to your reply!

Is there an update to this? I run into this exact issue and have to uninstall and reinstall the extension to get it working.

Thank you @dfors

Done. Just sent it in.

Hey @dfors, thanks for the update. I'm sorry that the issue is still occurring in the beta version of the extension. Could you reproduce the issue and send us your complete extension console logs so that we can investigate things further?

If you do not have the steps to grab the logs handy, here is a link: https://support.1password.com/cs/extension-console-log/

Please attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:

• A link to this thread: https://1password.community/discussion/137839/1password-chrome-extension-stops-working#latest
• Your forum username: dfors

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Still having the same issue with the beta version. Same uncaught promise message:

Thanks @dfors, let us know how you get on!

I've been traveling away from the computer in question, and only just now got the beta installed. I will report back.

@dfors I'm sorry that the suggestions did not help. As Steph mentioned, the issue that you've encountered is something that our developers are investigating. They've recently release a fix for one possible cause of the problem, and it is available in the beta version of the extension. Could you try the beta version of the extension to see if the behavior improves?

Here's how to get the beta extension: https://support.1password.com/betas/#install-a-beta-release-of-the-1password-extension

Please let us know how that goes!

Hello,

Unfortunately, I started getting the same error again today. It pops to offer auto fill, but clicking just does nothing an in the dev tools console it says the same message: