1Password crash v. 7.9.1 on IOS [update to 7.9.2 or update iOS if at all possible]

I have let the developers know, hopefully they will have a fix soon :+1:

Same issue, but I'm running iOS 13.2.3 on iPhone X

Same issue, 1Password crashes on app start up on my iPhone running iOS 12.5.5.

I also have discovered that 1Password 7.9.1 crashes on my iPhone 6 running iOS 12.5.5 (the latest possible iOS on this phone).

Hopefully, that fix is coming really soon!

Linuxino

Thanks for letting us know! Our developers have been alerted and are working on a fix!

Hi @aplourde,

Thanks so much for the information and detailed testing you have done. I spoke to our developers and they are aware of the issue and are working on a fix right now! We are very sorry for the trouble you have had, hopefully the fix will be available soon.

Have a great day!

Updated 1Password to 7.9.1 (pretty sure I was running 7.9 before that, if not 7.8.3)

Now the app crashes on launch. It shows the icon splash screen and then fails back to the iOS home screen

• rebooted iPad - issue persists
• force restarted iPad - issue persists
• offloaded app and reloaded - issue persists
• deleted app and reinstalled - issue persists
• deleted app; force restarted; reinstalled app; force restarted - issue persists
• tried turning network activity off / toggled background activity / etc. - issue persists
• reset Network and Location & Privacy settings - issue persists
• used iMazing to side load an older 1Password ipa (version 7.3.6) - this version works fine • attempted to upgrade to 7.9.1 from the working 7.3.6 - 1Password again crashes on launch as before

Multiple crash files that all say the same thing and point to "/System/Library/Frameworks/AdServices.framework/AdServices' not found"
```
{"app_name":"1Password","timestamp":"2021-10-25 13:58:08.00 -0400","app_version":"7.9.1","slice_uuid":"28430d8d-5111-3cb7-b1be-783afed49e5a","adam_id":568903335,"build_version":"70901002","bundleID":"com.agilebits.onepassword-ios","share_with_app_devs":1,"is_first_party":0,"bug_type":"109","os_version":"iPhone OS 13.7 (17H35)","incident_id":"774CA395-9057-456C-83DA-233C5717322F","name":"1Password"}
Incident Identifier: 774CA395-9057-456C-83DA-233C5717322F
CrashReporter Key: 4474824db06fd51c80e205d018405e8e2d1e58fe
Hardware Model: iPad7,3
Process: 1Password [275]
Path: /private/var/containers/Bundle/Application/6E2ED3B3-BDB5-40AF-8ACC-54F4D6B24F85/1Password.app/1Password
Identifier: com.agilebits.onepassword-ios
Version: 70901002 (7.9.1)
AppStoreTools: 13A1030d
AppVariant: 1:iPad7,3:13
Code Type: ARM-64 (Native)
Role: Foreground
Parent Process: launchd [1]
Coalition: com.agilebits.onepassword-ios [424]

Date/Time: 2021-10-25 13:58:08.4713 -0400
Launch Time: 2021-10-25 13:58:08.4704 -0400
OS Version: iPhone OS 13.7 (17H35)
Release Type: User
Baseband Version: n/a
Report Version: 104

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Description: DYLD, dependent dylib '/System/Library/Frameworks/AdServices.framework/AdServices' not found for '/private/var/containers/Bundle/Application/6E2ED3B3-BDB5-40AF-8ACC-54F4D6B24F85/1Password.app/1Password', tried but didn't find: '/System/Library/Frameworks/AdServices.framework/AdServices' '/System/Library/Frameworks/AdServices.framework/AdServices'
Highlighted by Thread: 0

Backtrace not available

Unknown thread crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016fd75450 x3: 0x00000000000000b7
x4: 0x000000016fd75050 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x0000000000000020 x9: 0x0000000000000009 x10: 0x6f77656d6172662e x11: 0x72655364412f6b72
x12: 0x7365636976726553 x13: 0x6f77656d6172662e x14: 0x72655364412f6b72 x15: 0x0020277365636976
x16: 0x0000000000000209 x17: 0x0000000000000000 x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016fd75050 x21: 0x00000000000000b7 x22: 0x000000016fd75450 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x0000000100590000 x26: 0x0000000000000000 x27: 0x0000000100590000
x28: 0x0000000000000000 fp: 0x000000016fd75020 lr: 0x0000000100577ee8
sp: 0x000000016fd74fe0 pc: 0x0000000100570f68 cpsr: 0x00000000
esr: 0x00000000 Address size fault

Binary images description not available

Error Formulating Crash Report:
Failed to create CSSymbolicatorRef - corpse still valid ¯_(ツ)_/¯

EOF

```

Yes, I'm running iOS 13.7. I do music with my iPad and iOS 14 was a pain for a lot of musicians with AUv3 extensions randomly disappearing. iOS 15 seems to have solved that, but as this is a production machine I'm holding off until full user reports have come in and 15 is verified stable.

Note, however, that my iPhone is also running 13.7 and the update to 1Password 7.9.1 went fine there.