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storygems's avatar
storygems
New Contributor
2 years ago

1password crashed and was forced to update to ver 8 in chrome with mac

I am freaking out - I cannot get anyone to respond to me - I don't know what to do, I have tried everything. 1password crashed on 3/1 in Chrome on my mac wiht the latest os version. I was forced to update to ver 8 and now it won't recognize any of my password or secret key. I have version 7 on my phone and can still open that but won't update it till I can get the laptop working. ANYONE OUT THERE HAVE SOME SUGGESTIONS??? PLEASE - I have over 1,000 passwords as I am a web designer and webmaster and have all client accounts in my 1password manager.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS14.3.1
Browser: Chrome

browser extension

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  • zaid_alian's avatar
    zaid_alian
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hello storygems,

    I am so sorry to hear that you're running into trouble while upgrading to 1Password 8. I understand how this can be frustrating. I'll be happy to assist you and get you back on track!

    I've found and replied to your support ticket, and I would like to continue assisting you there over email.
    To avoid duplicating conversations in multiple places at once, I'm closing this forum thread.

    Thanks for your understanding and cooperation.

    -Zaid.

    ref: RME-62735-972

  • storygems's avatar
    storygems
    New Contributor
    2 years ago

    I am on Chrome with a Mac 14.3.1 - My browser stopped working and forcing me to upgrade to 1password version 8 - I was on 7 - now I can't seem to log into my account on my computer but still have access on my phone. I am afraid to upgrade my phone or log out. what do I do???? so incredibly frustrated.

    1Password Version: version 8 on computer & 7 on my phone
    Extension Version: Not Provided
    _OS Version: mac 14.3.1
    _Browser: chrome Version 118.0.5993.88

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I am freaking out - I cannot get anyone to respond to me - I don't know what to do, I have tried everything. 1password crashed on 3/1 in Chrome on my mac wiht the latest os version. I was forced to update to ver 8 and now it won't recognize any of my password or secret key. I have version 7 on my phone and can still open that but won't update it till I can get the laptop working. ANYONE OUT THERE HAVE SOME SUGGESTIONS??? PLEASE - I have over 1,000 passwords as I am a web designer and webmaster and have all client accounts in my 1password manager.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: macOS14.3.1
\nBrowser: Chrome

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I am freaking out - I cannot get anyone to respond to me - I don't know what to do, I have tried everything. 1password crashed on 3/1 in Chrome on my mac wiht the latest os version. I was forced to update to ver 8 and now it won't recognize any of my password or secret key. I have version 7 on my phone and can still open that but won't update it till I can get the laptop working. ANYONE OUT THERE HAVE SOME SUGGESTIONS??? PLEASE - I have over 1,000 passwords as I am a web designer and webmaster and have all client accounts in my 1password manager.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: macOS14.3.1
\nBrowser: Chrome

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1password crashed and was forced to update to ver 8 in chrome with mac","moderationData":{"__ref":"ModerationData:moderation_data:89462"},"body":"

Hello storygems,

\n\n

I am so sorry to hear that you're running into trouble while upgrading to 1Password 8. I understand how this can be frustrating. I'll be happy to assist you and get you back on track!

\n\n

I've found and replied to your support ticket, and I would like to continue assisting you there over email.
\nTo avoid duplicating conversations in multiple places at once, I'm closing this forum thread.

\n\n

Thanks for your understanding and cooperation.

\n\n

-Zaid.

\n\n

ref: RME-62735-972

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I am on Chrome with a Mac 14.3.1 - My browser stopped working and forcing me to upgrade to 1password version 8 - I was on 7 - now I can't seem to log into my account on my computer but still have access on my phone. I am afraid to upgrade my phone or log out. what do I do???? so incredibly frustrated.

\n\n
\n\n

1Password Version: version 8 on computer & 7 on my phone
\nExtension Version: Not Provided
\n_OS Version: mac 14.3.1
\n_Browser: chrome Version 118.0.5993.88

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