Forum Discussion

roy_orbison's avatar
roy_orbison
Occasional Contributor
4 years ago

1Password desktop app crashes when I try to add a date to an item

I click on the Edit button, then the add more select, and as soon as I click Date from the options, 1Password disappears. It has to be restarted manually. 1Password Version: 8.7.3 Extension ...
linux
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
4 years ago

Hi roy_orbison, thanks for this report. I'm sorry you've encountered this issue! How odd.

We'd love to investigate this in detail for you. Thanks for including your OS and 1Password version here, that's a great start. Here's how we can take this the next step:

How to Send Us Diagnostics from Your Linux Device

  1. Open the 1Password for Linux app on your device.
  2. Select the vertical ellipses button ⋮
  3. Select Settings > Advanced > Send Diagnostics.
  4. Select Reveal to see the directory where the diagnostic file was generated (typically, it goes to your desktop).

Then, attach that file to an email to us at support+linux@1Password.com. We'll go through the data and let you know what turns up.

When you send that email, please include your forum username and a link to this discussion as well, so we can make sure we've got all the information in one place and can handle your case efficiently.

Thank you - and I'll look forward to learning more about this! 👋